Information Technology Program Manager

TRUGlobal; San Jose (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TRUGlobal is seeking an IT Program Manager to independently lead IT projects and moderately complex programs from planning through delivery. You will partner with business stakeholders, IT teams, vendors, and implementation partners to ensure scope, timelines, risks, readiness, and outcomes are met.

You will manage project scope, milestones, risks, issues, dependencies, decisions, and communication plans while ensuring governance, status reporting, and escalation.

Qualifications

• Experience leading IT projects, technology implementations, business process improvements, or enterprise application initiatives.
• Knowledge of Oracle Fusion, Workday, ServiceNow, Salesforce, Finance, SCM or comparable business systems.
• PMP, CAPM, Agile, Scrum, Prosci/Change Management, ITIL, Lean, or related certifications preferred.

Responsibilities

• Lead IT projects or moderately complex programs independently from planning through delivery and stabilization, with accountability for execution, stakeholder coordination, risk management, and delivery outcomes within approved scope.
• Develop and manage project scope, timelines, milestones, risks, issues, dependencies, decisions, and communication plans.
• Partner with business stakeholders, IT teams, vendors, and implementation partners to align on priorities and delivery expectations.
• Facilitate governance routines, project meetings, status reporting, and escalation discussions to maintain transparency and accountability.
• Track progress against approved plans and proactively manage risks, issues, and trade-offs before they impact delivery outcomes.
• Coordinate business readiness, testing (SIT, UAT), training, communication, go-live preparation, and post-launch stabilization activities.
• Support vendor and system integrator management by tracking deliverables, issues, timelines, and SOW commitments.
• Contribute to PMO process improvements, lessons learned, and delivery standards.

Skills

Project management

Stakeholder communication

Facilitation

Risk management

Agile/Waterfall

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Oracle Fusion

Workday

ServiceNow

Salesforce

Finance systems

SCM systems

Job description

The IT Program Manager independently leads IT projects and moderately complex programs from planning through delivery, partnering with business stakeholders, IT teams, vendors, and implementation partners to manage scope, timelines, risks, readiness, and outcomes.

• Leads projects or moderately complex programs independently from planning through delivery and stabilization, with accountability for execution, stakeholder coordination, risk management, and delivery outcomes within approved scope.
• Develops and manages project scope, timelines, milestones, risks, issues, dependencies, decisions, and communication plans.
• Partners with business stakeholders, IT teams, vendors, and implementation partners to align on priorities and delivery expectations.
• Facilitates governance routines, project meetings, status reporting, and escalation discussions to maintain transparency and accountability.
• Tracks progress against approved plans and proactively manages risks, issues, and trade-offs before they impact delivery outcomes.
• Coordinates business readiness, testing (ie. SIT, UAT), training, communication, go-live preparation, and post-launch stabilization activities.
• Supports vendor and system integrator management by tracking deliverables, issues, timelines, and SOW commitments.
• Contributes to PMO process improvements, lessons learned, and delivery standards.

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Experience leading IT projects, technology implementations, business process improvements, or enterprise application initiatives, especially platforms such as Oracle Fusion, Workday, ServiceNow, Salesforce, Finance, SCM or comparable business systems.
• Strong working knowledge of project management method, including planning, scheduling, risk management, dependency tracking, and stakeholder communication.
• Ability to translate business needs into clear delivery plans, milestones, and measurable success criteria.
• Strong facilitation, communication, and problem-solving skills with the ability to work across business and technical teams.
• Comfort managing multiple priorities in a fast-paced, matrixed environment.
• Proficiency with Microsoft Office, Teams, SharePoint, and project/program management tools; Agile, Waterfall, or hybrid delivery experience preferred.

COMPETENCIES:

• Project planning and execution
• Risk, issue, and dependency management
• Stakeholder communication
• Business readiness coordination
• Problem solving and delivery accountability

WHAT YOU BRING TO US:

• 7-15 years of experience in IT project management, program coordination, enterprise applications delivery (in Oracle EBS/Fusion), technology implementation, or related delivery roles.
• Experience leading projects or moderately complex programs with business stakeholders, IT teams, vendors, testing, readiness, and post-go-live support.
• Bachelor's degree in information technology, Computer Science, Business, Engineering, Construction Management, or related discipline preferred.
• PMP, CAPM, Agile, Scrum, Prosci/Change Management, ITIL, Lean, or related certifications preferred.

PERFORMANCE GOALS / SUCCESS MEASURES:

• Deliver assigned projects or workstreams against approved scope, schedule, budget expectations, and agreed success criteria.
• Maintain current project plans, RAID logs, dependency trackers, decision logs, and status reports that enable clear visibility and accountability.
• Proactively identify, communicate, and manage risks, issues, and dependencies before they materially impact delivery outcomes.
• Facilitate effective project governance routines, including status meetings, stakeholder updates, escalation discussions, and decision follow-up.
• Coordinate business readiness activities, including testing, training, communication, go-live preparation, and post-launch stabilization.
• Contribute at least one meaningful improvement to PMO templates, reporting practices, lessons learned, or delivery standards during the review period.