Information Technology Problem Manager

Tista Science and Technology Corporation; United (PA); Remote; USD 47,000 - 88,000; Full time

Job summary

A technology solutions provider is seeking an experienced Information Technology Problem Manager to manage problem work roles, deliver outstanding customer service, and lead the Root Cause Analysis process. The ideal candidate holds a Bachelor's Degree in computer science and has extensive experience in IT problem management. This remote position offers a pay range from $47,240 to $87,500, with competitive benefits.

Benefits

Competitive benefits including healthcare

Remote working options

Paid time off

Qualifications

• Experience with information technology problem management.
• Ability to document changes and update management on system outages.
• Previous experience with large-scale deployment of technology services.

Responsibilities

• Assigning problem work roles and ensuring priorities are met.
• Delivering high-level customer service and analysis for critical problems.
• Tracking installation and integration of systems fixes and updates.

Skills

Information technology problem management

Customer requirements analysis

Documenting changes

Communication skills

Governance and quality management

Education

Bachelor's Degree in computer science or related

Tools

MS Word

MS Excel

Visio

Project

ServiceNow

SharePoint

PowerPoint

Job description

Job Description:

Job information Information Technology Problem Manager from the Company Tista Science and Technology Corporation, located in Remote, United States. This job opening is open to job seekers with a Bachelor Degree in a relevant field.

Job Responsibility:

Are you an Information Technology Problem Manager who wants to have a positive impact? TISTA offers competitive benefits, including above industry healthcare benefits, remote working options, and paid time off. Responsibilities include:

• Assigning problem work roles and ensuring priorities, methods, deadlines, and quality of service are met
• Delivering high-level customer service and thorough analysis for critical problems impacting patient care and operations
• Collecting data and performing research to identify customer requirements and information gaps
• Taking actions to address customer needs within specified timeframes and policies
• Serving as a problem facilitator and advisor to system owners, identifying trends and areas for support
• Maintaining current knowledge of Problem Management policies and procedures
• Planning and providing leadership throughout the Root Cause Analysis process
• Tracking installation and integration of systems fixes and updates
• Assessing technical expertise and leading efforts to research and diagnose problems
• Identifying alternate approaches to problem resolutions and modifying precedent solutions

Qualifications:

• Experience with information technology problem management
• Experience analyzing and identifying customer requirements
• Experience tracking installation and integration of systems fixes and updates
• Ability to document changes and update management on system outages and solutions
• Innate ability to translate project activities into executive-level reports and presentations
• Previous experience with large-scale deployment and migration of technology services
• Experience and understanding of infrastructure and applications
• Proficient in MS Word, Excel, Visio, Project, ServiceNow, SharePoint, and PowerPoint
• Strong written and verbal communication skills
• Experience with governance, quality management, and oversight processes

Education:

• Bachelor's Degree in computer science, electronics engineering, or other engineering or technical discipline
• 10 years' experience (8 years of additional relevant experience may be substituted for education)

Clearance:

• Ability to obtain Moderate Background Investigation (MBI) clearance

Location and Pay:

• Remote, USA (Monday - Friday, 7:00 AM - 3:30 PM CST)
• Pay range: $47,240 to $87,500

TISTA is an equal opportunity employer and welcomes applications from diverse candidates.