Information Technology Manager

Auberge Collection; Santa Fe (NM); On-site; USD 90,000 - 130,000; Full time

Job summary

Bishop’s Lodge, Auberge Resorts Collection is seeking an IT leader to safeguard and optimize the digital landscape for guests and team members in Santa Fe. You will steer IT security, network infrastructure, and critical systems while guiding projects to timely, budget-conscious completions across the property.

You will provide end-user support, train staff on IT best practices, and collaborate with department heads to implement solutions that boost guest satisfaction and operational efficiency.

Qualifications

• Many years of IT experience with increasing responsibilities.
• Strong leadership, communication, and interpersonal abilities for cross‑department collaboration.
• Bachelor's degree in Information Technology, Computer Science, or related field preferred.

Responsibilities

• Provide technical support to guests and staff and educate users on IT systems.
• Implement IT security policies to protect data and systems and ensure regulatory compliance.
• Lead IT projects from planning to evaluation within time and budget constraints.
• Assist department heads with technology solutions to improve efficiency and guest satisfaction.
• Oversee IT infrastructure (networks, servers, hardware, software) and inventory.
• Maintain backups, perform cybersecurity audits, and manage contracts with providers.
• Coordinate WiFi/LAN as needed and provide on‑call support for operational continuity.

Skills

Leadership

Communication

Interpersonal skills

Team management

Strategic planning

Education

Bachelor's degree in IT/CS

Job description

About Bishop’s Lodge, Auberge Collection

A legendary landmark re-imagined, Bishop’s Lodge, Auberge Collection is a luxurious and soulful retreat steeped in heritage in Santa Fe, New Mexico. Set on 317 secluded acres bordering Santa Fe National Forest and just minutes from downtown, the 98-room resort invites guests to connect with nature with organic adobe architecture that invokes rich New Mexican heritage and conveys a genuine sense of place. Amenities include a collection of exhilarating outdoor experiences, historic horse stables, fitness center, pool, onsite stream for fly fishing casting lessons, healing arts experiences at Stream Dance Spa and several dining venues, including the resort’s signature restaurant SkyFire. Expansive indoor and outdoor event space includes The Hall with 3,200 square feet of meeting space and the historic Lamy Chapel and Lawn, featuring dramatic views of the Tesuque Valley. The recently unveiled Bunkhouse is ideal for family gatherings with 12 individual bedrooms.

Follow Bishop’s Lodge, Auberge Resorts Collection on Facebook and Instagram @BishopsLodgeAuberge

Job Description

Be the driving force behind our digital landscape at Bishop's Lodge, ensuring both seamless operations for guests and internal needs, and innovative solutions to propel our organization forward. With your leadership and technical expertise, you'll orchestrate a symphony of technology, harnessing its power to enhance efficiency, security, and success across our entire property.

Provide technical support to end-users (both guests and team members), troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.

Implement IT security policies and procedures to protect the organization's data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.

Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.

Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction

Oversee the implementation, and maintenance of the property's IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).

Maintain all hardware and software inventory

Meet all compliance requirements (PCI, GDPR, CCP, etc.)

Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office

Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary

Maintain system backups and perform cybersecurity audits

Maintain a positive working relationship with team members, service providers, and local community

Provide on-call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services

Support Audio Visual on an as needed basis

Qualifications

• Several years of experience in IT roles, with progressively increasing responsibilities, demonstrating expertise in managing IT infrastructure, systems, and projects.
• Strong leadership, communication, and interpersonal skills, with the ability to effectively manage IT teams, collaborate with other departments and communicate complex technical concepts to non-technical stakeholders.
• Bachelor's degree in Information Technology, Computer Science, or a related discipline, providing foundational knowledge in IT principles, systems, and technologies preferred.

Additional Information

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram , TikTok , Facebook , and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin

Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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