Information Technology Manager

Adaptec Solutions, LLC; City of Rochester (NY); On-site; USD 106,000 - 136,500; Full time

Benefits offered by this job

Generous paid time off

Health plans

401(k) match

Job summary

A dynamic IT solutions provider located in Rochester is seeking an IT Manager to improve processes and provide reliable IT support. The ideal candidate will have a robust background in IT service management, experience with cybersecurity tools, and proven leadership skills. Responsibilities include managing daily IT operations, administering Microsoft 365, and overseeing incident response. This is an excellent opportunity for an experienced professional to impact a growing organization while preparing for future leadership roles.

Qualifications

• 5+ years of experience in IT service management or support.
• 3+ years working with IT security tools.
• Strong troubleshooting skills.

Responsibilities

• Manage incident and service requests.
• Troubleshoot PCs, laptops, mobile devices, and printers.
• Administer Microsoft 365, Entra ID, and Exchange Online.

Skills

Troubleshooting

Customer-focused communication

Microsoft 365 administration

Budget management

Asset management

Education

Bachelor’s degree in IT or related field

Tools

Microsoft 365

Entra ID

Exchange Online

Teams

Intune

Job description

Position: IT Manager

Employment Type: Full time

Compensation: $106,000 – $136,500

Travel: Occasional travel between Rochester and Painted Post facilities is required

Manages Others: Yes, two direct reports: Data Analyst, Salesforce System Administrator

Education: 4-year degree in IT or related field is preferred; will consider candidates without a 4 year degree with at least 9 years of experience in a similar role.

Experience: 5+ years of experience in IT service management or support, with a track record of dependable execution. 3+ years working with IT security tools or responding to security needs.

About This Opportunity

Adaptec is looking for an IT Manager who loves rolling up their sleeves, creating structure where it’s needed, and improving processes that make life easier for a 200-person workforce. If you’re the type who gets satisfaction from tightening up systems, and delivering consistent, reliable support, this is absolutely your lane.

This role is perfect for someone who thrives in a smaller company, values the ability to make an impact and follow-through, and wants the chance to grow into a future Director-level role.

What You’ll Do

IT Operations & Daily Support

• Manage incident and service requests with timely, predictable resolution.
• Troubleshoot PCs, laptops, mobile devices, and printers with a customer-first mindset.
• Support local users at both Rochester and Painted Post locations.
• Coordinate onsite vendor support and ensure onsite expectations are consistent week-to-week.
• Build simple, trusted KPIs and SLAs so performance and responsiveness are clear.

Systems Administration

• Administer Microsoft 365, Entra ID, Exchange Online, and Teams.
• Maintain user accounts, permissions, access controls, and updates.
• Strengthen access management and implement improvements that reduce future issues.

Cybersecurity

• Monitor and respond to cyber incidents in partnership with our external security team.
• Improve cyber hygiene through training, reminders, and consistent follow-through.
• Track findings to closure and help keep the environment secure and predictable.

Asset & Cost Management

• Oversee the lifecycle of hardware, software, licensing, and subscriptions.
• Maintain accurate, reliable inventory and device tracking, including wipe readiness for lost devices.
• Build and manage budgets, forecast needs, and provide cost transparency as the function matures.

Onboarding & Offboarding

• Deliver a clean, consistent setup experience for new employees.
• Standardized device builds, access templates, and process checklists.
• Streamline onboarding/offboarding workflows until they feel crisp, repeatable, and drama-free.
• Ensure offboarding access removal, equipment return, and data protections are tightened and reliable.

Environment & Process Improvement

• Bring order, clarity, and structure to the IT environment so employees feel supported and equipped.
• Improve mobile device tracking, access consistency, and process documentation.
• Build predictable onsite support expectations across both locations.

What You Bring

Required

• 5+ years of experience in IT service management or support, with a track record of dependable execution.
• 3+ years working with IT security tools or responding to security needs.
• Strong troubleshooting skills and steady, customer-focused communication.
• Solid hands-on experience administering Microsoft 365, Entra ID, Exchange Online, and Teams.
• Experience managing hardware, software, and subscription budgets.
• Experience maintaining asset inventories and device lifecycles.
• Ability to create structure, build simple processes, and improve consistency across the IT environment.
• Comfortable working independently, prioritizing work, and operating without layers of corporate infrastructure.

Preferred

• Bachelor’s degree in IT, Computer Science, or related field.
• CompTIA or Microsoft certifications.
• Experience with Intune or MDM tools.
• Someone who values reliability, organization, follow-through, and helping people feel supported through stable systems.

In compliance with pay transparency requirements, the wage range for this role is $106,000 – $136,500/yr. The rate range provided is a general guideline. When extending an offer, Adaptec Solutions considers factors including, but not limited to experience and geographic location. Adaptec Solutions also offers a variety of benefits including generous paid time off (PTO), 11 paid company holidays including your birthday, generous health plans, dental and vision insurance, HSA/FSA accounts, generous 401(k) match and immediate vesting, short-term/long term disability coverage and basic life/AD&D insurance and education assistance.

Adaptec Solutions, LLC is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.

Equal Opportunity Employer, including disabled and veterans.