Information Technology Liaison

California State University, Fresno; Fresno (CA); On-site; USD 81,000 - 118,000; Full time

Benefits offered by this job

Medical, dental & vision plans

CalPERS retirement benefits

15 paid holidays per year

Fee waiver education program

Job summary

California State University, Fresno seeks an ITL liaison to act as the interface between faculty and Technology Services Division. The ITL will coordinate with second-level support and deliver IT services aligned with campus priorities, applying best practices and strategic planning.

The role requires advanced knowledge of end-user computing, the ability to lead projects, and strong communication skills. On-campus responsibilities and potential after-hours work are included.

Qualifications

• Equivalent to a bachelor's degree in a related field.
• Five years of experience in a customer support environment supporting technical services or related experience. An advanced degree may be substituted for the required experience on a year-for-year basis.

Responsibilities

• Provide on-site consultation and coordinate the response of central IT resources to meet IT needs of colleges, schools, and divisions.
• Serve as technical advisor to the faculty and staff on software and hardware relevant to the mission of the organizations they serve.
• Lead teams and implementation efforts for assigned projects using advanced communication and listening skills.
• Perform work independently and manage multiple tasks and projects under deadlines.

Skills

Customer service

Communication

Integrity

Emotional intelligence

Interpersonal skills

Education

Bachelor's degree in related field

Tools

SCCM

JAMF

Active Directory

GPOs

Job description

Compensation And Benefits

The salary range for this classification is $7,284 - $10,611 per month.

• This is a full-time, probationary, exempt position.

INTERNAL APPLICANTS ONLY

Compensation And Benefits

The anticipated salary hiring range is $7,284 - $7,884 per month (Steps 1 – 5), commensurate with qualifications and experience. (Internal employees may be placed at a salary higher than the anticipated range as required by the collective bargaining agreement.)

The salary range for this classification is $7,284 - $10,611 per month.

• This is a full-time, probationary, exempt position.

Area of consideration is limited to on-campus, state funded employees only.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Job Summary

Each TSS 4 acts as the liaison and interface between the faculty and staff of the areas they are assigned to and the Technology Services Division. The ITL works in conjunction with second-level support teams to meet these needs in the most effective manner. The TSS 4 works under the direction of the Manager/Director of Technology Support Services. The TSS 4 shall possess the experience of being fully proficient in performing most or all of the duties of their position.

IT Liaisons provide on-site consultation and coordinate the response of central IT resources to meet the IT needs of colleges, schools, and divisions. These staff serve as technical advisors to the faculty and staff on software and hardware relevant to the specific mission of the organizations they serve. IT Liaisons seek to deliver IT services in a manner aligned with the priorities and practices of the colleges, schools, and divisions they serve, with best practices defined by Technology Services, and with the Technology strategic plan and campus strategic plan.

IT Liaisons both work as members of a team supporting the colleges, schools, and divisions, and perform work independently. They participate with colleagues in the definition of best practices and use centrally provided tools and procedures to improve the efficiency and effectiveness of IT service delivery. There may be times when after-hours work may occasionally be required.

Technology Support Specialists at this level work almost completely independently on the most complex problems and work assignments. They possess an advanced and comprehensive knowledge of end-user computing technology and a working knowledge of related specialties and can apply this extensive expertise as a generalist or specialist. Experts are proactive and understand problems from a broad, interactive perspective and can develop solutions that combine information and ideas in new, unprecedented ways. Incumbents at this level are capable of leading teams and implementation efforts for assigned projects using advanced communication and listening skills. They understand the importance of emotional intelligence and practice this in their daily activities. They may be assigned to Lead roles where they provide directions to ongoing regular administrative, technical, or professional staff (this excludes student assistants). Lead work direction may include the full scope of responsibilities: evaluating and setting work priorities; scheduling and assigning work; reviewing work against standards and providing performance feedback; and determining training needs and training staff.

The employee shall allocate priority and time to the duties defined below based upon direction from the manager to whom this employee reports. The manager will communicate these priorities and time allocation at least annually and when necessary.

The TSS 4 operates at a very high level. They are a strategic thinker and organizationally aware. This position requires the highest level of integrity and personal and professional responsibility. They operate with a high degree of emotional intelligence. The span of work can and most likely will encompass programs and applications used across the campus. They are willing to take on new strategies and involve themselves in proof-of-concept activities and testing systems in anticipation of future department and/or college adoption. A technical leader with a high degree of knowledge in technology support and hardware/software configurations. Problem-solving frequently requires analysis of unique issues or problems without precedent and/or structure and new approaches, methods, techniques, or innovations. Responsible and accountable for conceptualizing project plans of substantial scope and impact and as well as ensuring successful delivery within scope, budget, and timeline.

Key Qualifications

• Knowledge of:
  • Service management tools for tracking Incidents, Service Requests, Problems, and Changes
  • Applications: campus standard applications
  • Operating Systems: Microsoft Windows 10 and later versions, including Active Directory, Apple Macintosh OS 10.x and later versions
  • Desktop management tools for imaging, configuration management and policy enforcement (e.g. SCCM, JAMF, etc.).
  • Hardware: Intel PC systems, Apple Macintosh systems
  • Connectivity and network administration for fixed-wire, broadband, and wireless connections. Understanding of network commands (ping, telnet, etc.) and an understanding of DHCP, DNS, and how to troubleshoot issues related to them.
  • Copyright laws and industry standards
  • Coordination and implementation of data exchanges and conversions
  • Data security principles
  • Microsoft Active Directory security, GPO's and object management.
• Skills:
  • Strong customer-service-oriented skills in a fast-paced environment that is prone to change, preferably in a technology-related area and in higher education.
  • Excellent communication (verbal and written), particularly in telephone and email skills
  • Strong characteristics of integrity, excellence, discretion, team-orientation, service-orientation.
  • Strong emotional intelligence (awareness of self, self-regulation, ability to bridge styles of others)
  • Excellent interpersonal and influencing skills with the ability to engage with different levels
  • Proficiency using standard campus applications, desktops, and laptops
  • Strong understanding of situational awareness.
• Ability to:
  • Independently apply technical judgment to both standard and non-standard applications and systems, integrate multiple applications to match user and business process needs, and use systems to provide solutions to a wide range of common business problems
  • Provide strong fault isolation and problem solving
  • Apply consulting skills to assess user needs and provide appropriate solutions in cooperation with colleagues to resolve user problems and meet discipline-specific needs.
  • Initiate and manage multiple tasks and projects under competing deadlines and maintain flexibility in response to constantly shifting priorities.
  • Direct others in completing work assignments including the ability to provide work direction and training.

To view the full list of qualifications and job responsibilities, please click the Position Description button above.

Education And Experience

• Equivalent to a bachelor's degree in a related field.
• Five years of experience in a customer support environment supporting technical services or related experience. Additional experience that demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.

Preferred Qualifications

• Familiar with HIPAA (Health Insurance Portability and Accountability Act) rules and regulations and how they are applied.
• Familiar with FERPA (Family Educational Rights and Privacy Act) rules and regulations and how they are applied.
• Microsoft certifications, CompTIA certifications, ITIL/ITSM certifications.
• Education, Experience, and Qualifications:
  • 8 years' experience in a customer support environment supporting technical services for a large organization.
  • Experience in higher education or public service with an IT focus.
  • ITIL Foundation Certification, desirable or relevant experience in ITIL environment.
• Knowledge of:
  • Systems design and technology integration techniques.
  • Data administration principles and techniques.
  • Application Deployment Methods and Tools.
  • Scripting languages.
• Abilities:
  • Database design and administration for MySQL, SQL Server and/or Oracle.
  • System, database, and network maintenance.
  • Software development and programming support for applications.
  • Maintain multi-year plan and/or budget for equipment replacement.

Department Summary

Empowering Fresno State by strengthening strategic partnerships, elevating user-focused services, and fostering educational and research innovation.

Deadline & Application Instructions

Applications received by August 24, 2026 will be given full consideration by the search committee.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)

Equal Employment Opportunity

California State University, Fresno is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Human Resources Department at [phone].

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix

Jeanne Clery Campus Safety Act Notification

Pursuant to the Jeanne Clery Campus Safety Act, the current Annual Security Report (ASR) is available for viewing at https://occr.fresnostate.edu/clery.html. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and sexual assault prevention information, and drug and alcohol prevention programming. The ASR also contains statistics of Clery Act crimes for Fresno State for the last three (3) calendar years. Paper copies are available upon request by emailing the Clery Director at [e-mail]. Under the Clery Act, this position may be designated as a Campus Security Authority (CSA) depending upon the role on campus and/or job duties. If this position is identified by the Director of Clery Compliance as a CSA position, you will be notified via email and will be assigned the appropriate training in CSU Learn.

COVID19 Vaccination Policy

Per the CSU COVID-19 Vaccination Policy, it is strongly recommended that all employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. The CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background Check Information

Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with California State University, Fresno. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Fresno State has identified as sensitive.

Additional Information

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Fresno State is not a sponsoring agency for staff or management positions. (e.g. H1-B Visas)