Information Technology (IT) Support Specialist

Motorola Solutions; Irvine (CA); On-site; USD 63,000 - 72,000; Full time

Benefits offered by this job

Incentive Bonus Plans

401(k) with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Silvus Technologies is seeking an Information Technology (IT) Support Specialist to provide technical end-user help desk support and maintain the IT infrastructure at our Irvine, CA office. This onsite role runs Monday through Friday, 8:30 a.m.

– 5:30 p.m., with travel up to 25% to other Silvus locations. The successful candidate will troubleshoot hardware and software, document processes, and support onboarding/offboarding in collaboration with HR and Facilities.

Qualifications

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and maintaining software and hardware.
• Proficient in Windows and iOS environments.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing enterprise software.
• Strong knowledge of Google Suite and Microsoft 365.
• Working knowledge of Microsoft Active Directory, Entra, and Intune.
• Must be a U.S. Citizen and able to pass background check and drug test.

Responsibilities

• Provide technical support to end users, troubleshooting hardware and software issues on desktops and laptops.
• Respond to IT Help Desk tickets promptly.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation of IT infrastructure and processes.
• Maintain inventory of hardware and software assets.
• Manage onboarding/offboarding, including accounts and device deployment.
• Configure and deploy Windows, Linux, and macOS endpoints and peripherals.

Skills

Windows & iOS proficiency

G Suite & MS 365

Active Directory / Entra / Intune

Problem solving

Communication

Education

High School Diploma or GED

Tools

Windows OS

macOS

Linux

Directory tooling

Licensing software

Intune

Entra

Google Workspace

MS 365

Job description

$63K - $72K

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission-critical applications – on the ground, in the air and at sea. Its battle‑proven StreamCaster family of MANET radios and proprietary MN‑MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments.

With deep roots in DARPA research, Silvus Technologies develops world‑class advanced communications technologies that are reshaping the tactical communications landscape. From pure line‑of‑sight to extreme non‑line‑of‑sight, Silvus radios form a self‑healing, self‑forming mesh network, enabling secure and reliable connectivity, including video and high‑bandwidth data.

Silvus Technologies is a wholly owned subsidiary of Motorola Solutions, Inc.

Job Description

Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”?

THE OPPORTUNITY

Silvus is seeking an Information Technology (IT) Support Specialist who will report to the Senior IT Support Specialist on the Information Technology (IT) team. The successful individual in this role will provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure.

This position is fully onsite, Monday through Friday, at Silvus Technologies’ Engineering and R&D Office in Irvine, CA, near the vibrant Irvine Spectrum. The position requires a daily schedule of 8:30 a.m. – 5:30 p.m.

ROLE AND RESPONSIBILITIES

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to IT Help Desk support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes.
• Maintain an up‑to‑date inventory of all hardware and software assets.
• Manage on‑boarding and off‑boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

Travel Requirement – 25% to Silvus office locations, including Headquarters in West Los Angeles, as well as locations in San Diego, and Culver City.

Perform other related duties of which the above are representative.

REQUIRED QUALIFICATIONS

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and iOS environment.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de‑licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong interpersonal skills with a positive and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications.
• Must be a U.S. Citizen.
• All employment is contingent upon the successful clearance of a background check and drug test.

PREFERRED KNOWLEDGE, SKILLS, AND ABILITIES

• Possession of or in-progress towards a Bachelor’s degree in Information Technology, Computer Science, or related field.
• Prior experience in a fast‑paced office environment.
• Linux and macOS skills are highly desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

• Travel to other office locations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.

COMPENSATION

$31.25 - $36.06 per hour.

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job‑related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

NOTE: US Federal Contractor Requirements

Silvus Technologies requires that all candidates being considered for employment for any position (regardless of level) must be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen only requirements will be included in the Required Qualifications section of the posted position. This does not apply to international positions; only job postings for positions located in the US.

Benefits

• Incentive Bonus Plans
• 401(k) with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.