Information Technology - IT Service Specialist

Aritzia; United States; On-site; USD 50,000 - 150,000; Full time

Benefits offered by this job

Product Discount

Baby Leave Program

Aritzia Virtual Wellness

Aspirational Workplace

The Extras

Job summary

Aritzia is seeking an IT Service Specialist to be the first point of contact for end-user IT support across stores, offices, and distribution centers. You will help develop technology support protocols, enable self-service, and ensure teams have tools to resolve inquiries quickly and effectively.

You’ll work in a high-performance culture, promote positive tech experiences, and coordinate responses to major incidents with cross-functional teams.

Qualifications

• Proven skills, certifications, education, and/or experience.
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles.

Responsibilities

• Promote positive technology experiences and serve as the single point of contact for end-user tech support.
• Provide reactive support for level 1 incidents to reduce threats and vulnerabilities.
• Triage and fulfill all technology requests within defined SLAs.
• Coordinate responses to major IT incidents with cross-functional teams.
• Help identify underlying issues to prevent recurring incidents.
• Support primary shift Monday–Friday or Thursday–Monday.

Skills

IT support

Incident response

Education

IT certifications or related education

Job description

THE BUSINESS

We are Everyday Luxury™.

Its what we do and how we do it - together.

Its working alongside world-class talent in pursuit of world-class results.

Its maximizing your potential in a high-performance culture.

Its knowing that wherever you are, you belong.

Its elevating your world - and the world of those who love and will love Aritzia.

Its You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America - including Toronto, New York, Los Angeles and Seattle - our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best - with us.

THE TEAM

The mission of the Technology Service Excellence Department is to ensure best-in-class service at all levels and enable acquisition of technology assets.

THE OPPORTUNITY

Aritzia is growing and our IT Service Desk team in our Service Excellence department is growing with it. This is a unique opportunity to be part of the team that is the first response to all IT incidents and requests across stores, offices, and distribution centers. As the IT Service Specialist, you will support the team in the development and delivery of technology support protocols, ensuring teams across the organization have the tools to resolve all inquiries effectively and efficiently, while setting the vision for self-service capabilities. With the skills you gain in this role, the opportunities are endless - from a rewarding career in Technology to continued growth and development with Aritzia.

THE ROLE

As the IT Service Specialist, you will:

• Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
• Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
• Triage and fulfill all technology related requests within defined SLAs
• Coordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations
• Support with identifying underlying issues to prevent recurring incidents
• Support on a primary shift throughout the week: Monday - Friday or Thursday - Monday

THE QUALIFICATIONS

The IT Service Specialist has:

• Proven skills, certifications, education, and/or experience
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy. The range for roles at this level is $50,000-$150,000 per year. Total compensation may include base, bonus and/or equity depending on the role, which has the potential to be greater than this range. With comprehensive benefits, aspirational workspaces, and elevated perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount - Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby Leave Program - We provide up to 16 weeks of paid time to support you and your growing family.
• Aritzia Virtual Wellness - Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
• Aspirational Workplace - Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.
• The Extras - We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

We're committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.