Information Technology - Senior Director/Director Engineering, Retail Technology

Aritzia; Seattle (WA); On-site; USD 200,000 - 400,000; Full time

Benefits offered by this job

Product Discount

Paid parental leave

Virtual wellness program

Aspirational workplace

Office amenities

Job summary

Aritzia is seeking a Senior Director/Director, Engineering for Retail Technology to lead the technical execution of the retail roadmap. You will champion how we build systems powering store operations and omnichannel experiences, ensuring scalability, resilience, and simplicity across boutique tech.

You will partner with cross-functional digital teams to reduce friction for Style Advisors and mentor a high-potential team within a high-performance culture.

Qualifications

• Extensive experience with POS hardware and payment processing standards (PCI/P2PE).
• Proven ability to manage large fleets of devices and peripherals.
• Ability to partner with Digital and other teams to deliver omnichannel initiatives.
• Track record in simplifying complex enterprise architectures for end users.
• Strong background in reliability engineering, automation, and observability.

Responsibilities

• Lead end-to-end delivery of new boutique technologies and features.
• Define and execute store hardware strategy including POS, handhelds and peripherals.
• Orchestrate omnichannel integrations with Digital for unified customer journeys.
• Mentor high-potential engineering teams and ensure operational excellence.

Skills

POS systems

Payment standards

Device management

Omnichannel integration

SRE & observability

Technical leadership

Tools

Datadog

New Relic

Job description

THE BUSINESS

We are Everyday Luxury. It’s what we do and how we do it — together. It’s working alongside world-class talent in pursuit of world-class results. It’s maximizing your potential in a high-performance culture. It’s knowing that wherever you are, you belong. It’s elevating your world — and the world of those who love and will love Aritzia. It’s You. And an endless runway of opportunity. With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America — including Toronto, New York, Los Angeles and Seattle — our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best — with us.

THE TEAM

The mission of the Retail Technology Department is to design, build, deliver, and operate robust, efficient, and scalable technology solutions that align with the strategic objectives of Aritzia’s Retail business.

THE OPPORTUNITY

Aritzia is growing, and our Retail Technology team is growing with it. This is a unique opportunity to lead the engineering engine powering Everyday Luxury within the four walls of our boutiques. As the Senior Director/Director, Engineering for Retail Technology, you will be the champion of “how” and “how well” we build – ensuring that the technology behind the scenes is as seamless and elevated as the boutique experience itself. You will lead the technical execution of our retail roadmap, ensuring our systems — from store operations to omnichannel integrations — are scalable, resilient, and, above all, simple. You will act as a strategic bridge, partnering with cross-functional digital teams to ensure seamless client journeys like BOPIS, while relentlessly removing technical friction for our Style Advisors. With people at the heart of everything we do, you will support your high-potential team to grow rewarding careers at Aritzia — while enjoying one yourself.

THE ROLE

As the Senior Director/Director, Engineering, Retail Technology, you will:

• Drive execution excellence by leading the end-to-end delivery of new features and boutique technologies, ensuring they meet our world-class standards for quality and performance.
• Simplify the boutique experience by proactively auditing and consolidating store-side tools, with a goal to reduce cognitive load for associates in our boutiques, returning their focus to servicing and selling.
• Master the hardware and payment stack and define the global strategy for store hardware (POS, Handhelds, and Peripherals). This includes owning the MDM (Mobile Device Management) roadmap for zero-touch provisioning and managing the TMS (Terminal Management System) to ensure secure, seamless payments.
• Orchestrate omnichannel integration – act as the primary technical partner to the Digital team, ensuring shared initiatives (like BOPIS and unified inventory) are architected for retail stability and end user ease-of-use.
• Ensure infrastructure resilience by architecting an “Edge-first” store environment to minimize latency and ensure that mission-critical tools like POS and Clienteling remain operational during network disruptions.
• Collaborate with the Engineering Enablement department through the adoption of standardized tooling and CI/CD practices that reduce developer friction and enhance the productivity of squads.
• Manage strategic partnerships by leading and holding accountable System Integrator (SI) and Managed Service partners to extend our capabilities while maintaining absolute operational excellence.

THE QUALIFICATIONS

• Retail and payment expertise: Expert understanding of the software and hardware lifecycle in a premium retail environment, including POS, Payment Terminal standards (PCI/P2PE), and Clienteling.
• Advanced device management: Expert-level experience with mobile device management platforms to manage large-scale fleets of mobile devices and peripherals.
• Omnichannel diplomacy: Proven ability to influence and collaborate with peer engineering orgs (i.e., Digital) to achieve shared outcomes without direct authority.
• UX-minded engineering: A track record of simplifying complex enterprise architectures to improve end-user speed and reduce training requirements for retail staff.
• Operational rigor: Strong understanding of SRE, automation, and observability (e.g., Datadog, New Relic) in a global, high-uptime retail environment.
• Strategic leadership: The ability to translate complex technical roadmaps into business value and lead high-potential talent through Aritzia’s leadership principles.
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles.
• The skills to collaborate strategically with cross-functional partners in the pursuit of shared business outcomes.
• The ability to set clear objectives and design a strategy that inspires the team.
• A dedication to quality and investing in results and new business opportunities that add value.

THE COMPENSATION

At Aritzia, we provide market-leading compensation packages designed to reward impact through our pay-for-performance philosophy. The base salary range for roles at this level is $200K-$400K per year. Total compensation may include additional bonus and/or equity depending on the role. With comprehensive benefits, aspirational workspaces, and elevated perks and experiences — we provide it all.

• Comprehensive Benefits — Medical, Dental, and Vision.
• 401k Retirement Plan — we’ve got you covered.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.

THE PERKS

• Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby LeaveProgram—We provide up to 16 weeks of paid time to support you and your growing family.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.
• Amenities — Additional amenities include a private parent’s room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like snacks and refreshments, dry-cleaning, hotel, restaurant discounts, health and wellness discounts, and self‑care promos.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent. Please note, our recruiters will only contact you using an @aritzia.com email address. If you receive recruitment-related messages from other domains, please disregard them.

About us

Curious to learn more? What we do Who we are Sustainability Community Giving We’re committed to making your experience positive and transparent.