Information Technology (IT) Officer

Orange Blossom Family Health; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Orange Blossom Family Health in Orlando, FL is seeking an IT Officer to maintain and secure the organization's technology environment, covering end-user support, systems administration, network management, cybersecurity, and project support across all locations.

Reporting to the CIO, you will ensure regulatory compliance, reliability, and availability of clinical and business systems, including EHR, M365, Azure AD, and network infrastructure. Travel between locations may be required.

Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or related field.
• Minimum five years of progressive experience in technical support, systems admin, or healthcare IT.
• Experience with EHR systems (Epic preferred) and Microsoft enterprise environments.
• Experience in FQHC or ambulatory healthcare setting preferred.

Responsibilities

• Provide Tier I and II end-user tech support for desktops, devices, printers, and AV equipment.
• Administer Windows workstations, 365, Entra ID, AD, Exchange Online, file services, and endpoint management.
• Maintain network and security posture, including cybersecurity and HIPAA compliance.
• Coordinate with vendors and HCNs for system availability and deployments.

Skills

End-user support

Systems administration

Network administration

Cybersecurity

Project coordination

Healthcare IT

Epic EHR knowledge

Education

Bachelor’s degree in information technology, computer science, information systems, or related field

Five (5) years of progressively responsible experience in technical support, systems administration, network administration, or healthcare IT

Experience supporting Epic EHR system preferred

Tools

Microsoft 365

Entra ID / Azure AD

Active Directory

Exchange Online

ITSM (ServiceDesk Plus)

Cisco Meraki

MDM

Epic EHR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Orlando, FL, US

Department: Information Technology

Reports To: Chief Information Officer

Schedule: Monday - Friday 8:00am-5:00pm

Employment Status: Full-Time, Exempt

Position Summary

The Information Technology (IT) Officer is responsible for supporting and maintaining Orange Blossom Family Health's technology environment to ensure secure, reliable, and efficient delivery of clinical and business services. As an IT Generalist, this position provides end-user support, systems administration, network administration, cybersecurity, and technical project support across all OBFH locations. The IT Officer works at the supervision of the Chief Information Officer to support all IT infrastructure and technology that enables quality patient care, operational excellence, and regulatory compliance.

Essential Duties and Responsibilities End-User Technology Support

• Provide Tier I and Tier II technical support for desktops, laptops, mobile devices, printers, scanners, telephony, audiovisual equipment, and other technology assets.
• Install, configure, troubleshoot, repair, and maintain hardware, software, Microsoft 365 applications, and peripheral devices.
• Resolve incidents and service requests through the IT Service Management (ITSM) platform while meeting established service level expectations.
• Deliver exceptional end-user care service, user training, and technical guidance to employees.

Clinical Systems Support

• Support Epic Electronic Health Record (EHR), clinical workstations, healthcare applications, and integrated clinical technologies including, MiPACS Dental Enterprise and other current and future systems.
• Assist with workstation deployments, medical device connectivity, label printers, barcode scanners, signature pads, and other clinical peripherals.
• Coordinate with Health Choice Network (HCN), vendors, and application providers to resolve technical issues and maintain system availability.

Systems & Infrastructure Administration

• Administer Microsoft Windows workstations, Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, Exchange Online, file services, and endpoint management solutions.
• Provision user accounts, manage permissions, perform software deployments, operating system updates, patch management, backups, and system maintenance.
• Monitor system performance and implement corrective actions to maximize system reliability and availability.

Network & Telecommunications

• Support the organization's wired and wireless network infrastructure, firewalls, VPN connectivity, internet services, network switches, and wireless access points.
• Troubleshoot network connectivity and telecommunications issues across all health center locations.
• Maintain network documentation, equipment inventories, and coordinate with Internet Service Providers (ISPs) and technology vendors. Cybersecurity & Compliance
• Support cybersecurity initiatives by recommending for implementation security best practices, endpoint protection, vulnerability remediation, identity and access management, and multi-factor authentication.
• Support the environment compliance with HIPAA, HITECH, organizational security policies, and regulatory requirements.
• Participate in security awareness initiatives, disaster recovery, business continuity planning, and incident response activities. Asset, Vendor & Project Management
• Maintain accurate inventory and lifecycle management of IT hardware, software, licensing, and technology assets.
• Assist with technology procurement, vendor coordination, equipment deployments, office expansions, and infrastructure improvement projects.
• Support and maintain technical documentation, standard operating procedures, and knowledge base articles to support operational excellence.

Minimum Qualifications Education

• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field required. Experience
• Five (5) years of progressively responsible experience in technical support, systems administration, network administration, or healthcare IT.
• Experience supporting Electronic Health Record (EHR) systems and Microsoft enterprise environments preferred. Experience supporting Epic EHR system preferred.
• Experience supporting FQHC or other Ambulatory Healthcare center

Preferred Certifications

• CompTIA A+, Network+, Security+
• Microsoft Certified System Administrator
• ITIL Foundation

Technical KnowledgeExperience with:

• Microsoft Windows 10/11 and Windows Server
• Microsoft 365 and Microsoft Entra ID
• Active Directory and Group Policy
• TCP/IP, DNS, DHCP, VPN, VLANs, and wireless networking
• Cisco Meraki networking and firewall technologies
• Endpoint security, Mobile Device Management (MDM), and backup solutions
• IT Service Management (ITSM) and IT asset management systems, preferably ServiceDesk Plus
• Epic EHR and healthcare technologies
• Healthcare interoperability concepts (HL7/FHIR) preferred

Core Competencies

• Technical Troubleshooting
• Systems & Network Administration
• Critical Thinking and Problem Solving
• Cybersecurity Awareness
• Communication and Collaboration
• Project Coordination
• Time Management and Organization
• Integrity, Accountability, and Professionalism

Physical Requirements

• Lift and transport IT equipment up to 40 pounds.
• Install and relocate computer, network, and telecommunications equipment.
• Travel between OBFH locations as needed.

Working Conditions

Work is performed in office and clinical healthcare environments. Occasional evenings, weekends, and on-call support may be required to maintain critical business and clinical systems.

Performance Expectations

The IT Officer is expected to contribute to a secure, reliable, and highly available technology environment that supports patient care and organizational operations. Success is demonstrated through timely issue resolution, effective systems and infrastructure administration, regulatory compliance, accurate documentation, exceptional end-user and patient care service, and continuous improvement of OBFH's technology services.