Information Technology -Help Desk Technician -Pasa

Cogent Communications; Pasadena (CA); On-site; USD 60,000 - 69,000; Full time

Job summary

An established industry player seeks a Help Desk Technician to provide first-level support in a dynamic environment. This role involves resolving hardware and software issues, managing Active Directory, and supporting cybersecurity efforts. Join a forward-thinking company that values superior customer support and offers a comprehensive benefits package, including health, dental, and 401(k) plans. If you're passionate about IT and eager to make a difference, this opportunity is perfect for you.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Stock options

Paid time off

Disability coverage

Life insurance

Parental leave

Employee Assistance Program

Qualifications

• 2+ years of experience in 1st Level Support/User Helpdesk.
• Strong knowledge of Microsoft desktop OS and applications.

Responsibilities

• Resolve hardware, software, and application issues via phone and email.
• Manage Active Directory objects and deploy hardware/software.

Skills

Microsoft desktop OS proficiency

Active Directory management

PC hardware configuration

Communication skills

Multitasking

Education

Degree in IT-related field

Equivalent experience

Tools

Windows Server 2019

MS Office 2016/2019

Workspace ONE

Tanium

Job description

Information Technology - Help Desk Technician - Pasa

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Company

Cogent Communications is a multinational, Tier 1 facilities-based ISP, ranked among the top five networks worldwide and publicly traded on NASDAQ (ticker: CCOI). Specializing in high-speed Internet access and point-to-point transport services, Cogent's all-optical IP backbone provides services in over 227 markets globally. With one of the largest and highest capacity IP networks, Cogent offers competitive bandwidth prices and superior customer support through end-to-end service control and network monitoring. Benefits include health, dental, vision, PTO, disability coverage, life insurance, holidays, parental leave, 401(k) with employer match, stock options, and an Employee Assistance Program, most effective within 30 days of employment.

Compensation

Starting / Initial Base Salary Range: $60,000. Actual offers depend on experience, education, skills, certifications, and business needs.

Responsibilities

1. Provide first-level contact and resolve hardware, software, and application issues via phone, email, and ticketing system.
2. Maintain communication with employees throughout problem resolution.
3. Create, modify, and manage Active Directory objects via Windows Server.
4. Deploy hardware and software, including imaging Windows OS, installing software, restoring user data, assembly, cable management, and peripheral connections.
5. Troubleshoot desktop and laptop hardware.
6. Perform inventory and asset tracking.
7. Support cybersecurity efforts on all client systems.
8. Maintain and update documentation for computers and systems.

Qualifications

1. Degree in an IT-related field or equivalent experience.
2. At least 2 years of experience in 1st Level Support/User Helpdesk.
3. Proficiency in current Microsoft desktop OS and applications (Windows 10, Windows Server 2019, MS Office 2016/2019).
4. Experience with endpoint solutions (Workspace ONE, Tanium).
5. Knowledge of PC hardware configuration and setup.
6. Basic understanding of DNS, FTP, TCP/IP, file and print servers.
7. Experience with Active Directory account management.
8. Strong interpersonal and communication skills, both verbal and written.
9. Ability to multitask in a fast-paced environment.
10. Availability to work after hours and weekends.

COVID-19 Policy

Cogent requires all U.S. employees to be fully vaccinated with a booster against COVID-19, with proof provided before employment or through an approved accommodation.

Applicants must submit their resume and cover letter to [e-mail].

Cogent Communications is an Equal Opportunity Employer.