Information Technology Generalist - MAP

Community Solutions Inc; San Bernardino (CA); On-site; USD 39,000 - 50,000; Full time

Job summary

Community Solutions, Inc. seeks a dedicated IT Generalist to join our MAP program in San Bernardino, CA. MAP engages the community and provides rehabilitative programming for justice-involved individuals, hosting sub-contractors at one site.

The role collaborates with the Sr. Mgr. of IT Operations and a third-party IT support firm to coordinate client support, maintain IT standards and processes, install and troubleshoot systems, and manage inventories.

Qualifications

• Three years of IT and technical support experience.
• Experience with Microsoft Office and M365.
• Valid driver’s license.

Responsibilities

• Coordinate client support with MSP and IT team.
• Maintain defined IT standards, processes and equipment.
• Install and configure computers, printers, servers and network devices.
• Provide day-to-day desktop and mobile support.
• Assist with software upgrades and security controls.
• Maintain inventory and licenses.
• Handle on-call support outside normal business hours.

Skills

Oral communication

Written communication

Interpersonal skills

Education

Associate degree in CS/Business or related field

Tools

Microsoft Office/M365

Job description

Community Solutions, Inc. is seeking a dedicated and passionate IT Generalist to join our team at our new Adult Multi-Dimensional Anti-Recidivism Partnership (MAP) located in San Bernardino, CA. MAP is an innovative program dedicated to engaging the community and providing rehabilitative programming for justice-involved individuals. We focus on promoting long-term, self-sustaining skills through vocational training and personal development services. This unique model hosts a variety of sub-contractors at one site to reduce barriers for clients. This individual will work closely with the Sr. Mgr. of IT Operations and the third-party IT support firm to coordinate client support, assist with maintaining standards and processes for the information technology department and support procedures.ESSENTIAL FUNCTIONS:In collaboration with the MSP Support the Agency’s information technology including but not limited to computers, network, in collaboration with Central Office help defined IT processes, purchases approved equipment, staff training, help with software upgrades.Interface with Internet Services broker, local and national carriers to support installing connectivity projects, and troubleshoot failed services.Collaborate with MSP to maintain network health and optimization and work to achieve the highest reliability.Stay current with system information, changes, updates and security.Maintain defined security and integrity standards and controls at the California Programs for all forms of information technology including mobile devices.Create and manage user accounts in multiple systems after verification of authorization.Respond to trouble calls on equipment or applications, diagnose problems, and provide local or remote testing and support.Resolve situations requiring urgent attention or escalate further if needed.Diagnose and resolve complex technical hardware and software issues.Research questions or troubleshoot issues using available information resources.Provide day-to-day support of desktop PC software and mobile device applications.Provide assistance or training of collaboration or file sharing software.Perform preventative maintenance on computers.Install computers, printers, servers or network devices and run cables if needed.Configure computers for network compatibility and security.Coach others on the application of operational support technologies.Maintain inventory of IT equipment including but not limited to desktops, laptops, printers, scanners, monitors, encrypted external drives, phones, signature pads and others as needed or directed.Maintain and install software licenses and ensure activation of agency software.Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.Must handle multiple tasks simultaneously and is subject to interruptions.Requires on-call availability outside normal business hours as scheduled or required.Perform special projects and other duties as assigned.Schedule: Monday-Friday 8:30am to 4:30pm (this position may require additional support hours)Hourly Rate: $32.00Company OverviewCommunity Solutions Inc. (CSI) is a nonprofit organization that promotes the responsible citizenship, accountability, and well-being of individuals and families involved, or at risk of involvement, in the child welfare, juvenile justice, or criminal justice system. Since CSIs founding in 1962, it has been a pioneer in the community-based service. We have been delivering supervision, treatment, and comprehensive individualized services to help clients interact more effectively in their communities and become productive citizens. Using this plan we built the first ever halfway house in New England which has now been replicated and grown to almost 50 programs in 9 states. For over 50 years, CSI has been building upon its successful foundations and has been expanding its services to serve thousands of adults, youth, and families each year.CSI understands clients and staff have been impacted by trauma. CSI is becoming a trauma-informed organization by hiring individuals with existing experience in trauma-informed practices as well as supporting ongoing staff development with trauma-informed practices. This will include learning to recognize symptoms of trauma and how to respond, through training starting at orientation and throughout their career at CSI. CSI is committed to systematically evaluating the integration of the trauma-informed values of safety, trustworthiness, choice, collaboration, and empowerment at all levels of the organization's policies, procedures, and structures to guard against the possibility of re-traumatization. To learn more about Community Solutions, visit our website at: www.csi-online.org.Qualifications:Associate's degree in a computer science, business administration or related field. Education may be substituted with experience on a year-for-year basis.Three years of increasingly responsible experience in information technology and technical support. Excellent oral, written and interpersonal skills desired.Experience with Microsoft Office and M365.Valid driver’s license.Benefits:Two (2) weeks’ vacation accrued within the first year, bumped to three (3) weeks accrual after 1 year of service.Sick time (7 days accrual basis), floating holiday time (4 days/year).Medical and Dental plans.Voluntary plan options for: Vision, FSA, voluntary STD, Accident, Hospital, Life insurance and AD&D.401(k) Retirement savings plan with automatic enrollment and a company match of 100% up to 4% of your contribution.Tuition reimbursement after 1 year service.Ongoing training.CSI is an Equal Opportunity Employer – M/F/Disability/Vet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.