Information Technology Engineer

JCW Group; Washington (District of Columbia, MD); On-site; USD 140,000 - 180,000; Full time

Job summary

JCW Group is seeking a Senior Engineer for its Washington, DC office to support US-hosted systems, AWS cloud services, and local payment systems. AWS certification is required for candidates.

The ideal candidate has 10+ years in US banking technology, owns incidents and service requests end-to-end, and ensures regulatory compliance. This contract-to-hire role offers stability and growth within a banking technology environment.

Qualifications

• 10+ years of experience in banking technology, infrastructure, or IT service management — US banking sector experience is mandatory.
• Current AWS certification required; hands-on experience supporting AWS and US-hosted infrastructure.
• Strong background in Windows administration, networking, backup and recovery, security controls, and US payment systems.
• Experience with ITSM platforms and incident/service request management within defined SLAs.
• Familiarity with disaster recovery planning, risk remediation, and RCSA processes.

Responsibilities

• Owns incidents end-to-end and drives swift restoration.
• Manages service requests from intake to resolution.
• Keeps systems compliant with US regulatory requirements.
• Provides end-user support as needed.
• Leads disaster recovery planning, testing, and audit activities.

Skills

Banking tech experience

Incident management

ITSM

Disaster recovery

Audit readiness

End-user support

Tools

AWS ecosystem

Job description

JCW has partnered with a leading international bank to identify a Senior Engineer to support their Washington, DC office. This is a hands-on infrastructure and IT operations role responsible for maintaining US-hosted systems, AWS cloud services, and locally hosted payment systems. AWS certification is required - candidates without it will not be considered.

The ideal candidate is a seasoned banking technology professional with 10+ years of experience in the US banking sector. They take full ownership of incidents, manage service requests end-to-end, and keep systems compliant with US regulatory requirements. This individual is equally comfortable supporting end users and leading disaster recovery and audit activities.

This role is a CONTRACT-TO-HIRE position

Key Qualifications

• 10+ years of experience in banking technology, infrastructure, or IT service management — US banking sector experience is mandatory


• Current AWS certification required; hands‑on experience supporting AWS and US-hosted infrastructure


• Strong background in Windows administration, networking, backup and recovery, security controls, and US payment systems


• Experience with ITSM platforms and incident/service request management within defined SLAs


• Familiarity with disaster recovery planning, risk remediation, and RCSA processes

This role is a CONTRACT-TO-HIRE position