Information Technology - Computer Lab Assistant, SC4LABADSOCT (SU25)

College of DuPage; Glen Ellyn (IL); On-site; USD 60,000 - 80,000; Part time

Job summary

The College of DuPage seeks a Computer Lab Assistant to support students in academic labs and on the Helpdesk. Responsibilities include assisting with account access, troubleshooting technical issues, and enforcing lab policies. This role is designed for students, allowing them to gain valuable customer service experience while fulfilling academic requirements.

Qualifications

• Student job requiring enrollment and maintaining a GPA of 2.0 or above.
• First semester students have the GPA requirement waived.
• Federal Work Study candidates may be hired using available funds.

Responsibilities

• Assist students in academic computer labs and at the Student Support Helpdesk.
• Troubleshoot technical issues and document interactions.
• Check out lab materials and enforce lab policies.

Skills

Good Communication Skills

Customer Service Skills

Basic Knowledge of Computer Systems

Working Knowledge of Microsoft Office

Education

High school diploma or equivalent

Enrolled in at least 6 credit hours for Fall/Spring or 1 for Summer

Job description

Information Technology - Computer Lab Assistant, SC4LABADSOCT (SU25)
Student Worker Eligibility:
Must be enrolled in at least 6 credit hours for Fall/Spring semesteror 1 credit hour for Summer semester.
Cumulative GPA of 2.0 or above. If a first semester student, GPA requirement is waived.
If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

Primary Duties and Responsibilities:
Assist students and community members in academic computer labs and on the Student Support Helpdesk.

Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts.

Troubleshoot any technical issues related to these applications on phone, via email or in person and document student interactions in database.

In charge of checking out lab materials, answering phones, assisting students and instructors with technology.

Help students access the network and applications available in the labs.

Assist students to print and troubleshoot printing related problems.

Answer phones and answer general questions from patrons of ACC.

Advise users of lab regulations and facilitate enforcement of lab policies.

Provide general cleaning of equipment and facilities.

Perform other tasks assigned by the supervisor.

Qualifications:

• Education
  • THIS IS A STUDENT JOB.
  • High school diploma or equivalent.
  • Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
  • Cumulative GPA of 2.0 or above.
  • If a first semester student, GPA requirement is waived.
  • If a Student qualifies for Federal Work Study, the Student will be hired as a Federal Work Study employee to utilize these funds.

• Experience
  • Good Communication Skills (written and verbal). Customer service skills relating to students, instructors, and the community required.
  • Answering multi-line phones and transcribing messages required.
  • Basic knowledge of computer systems required.
  • Working knowledge of Microsoft Office and other online applications preferred.

• Licenses and Certifications

• COD Training
  • Compliance Training

Working Conditions:

PC computers, MAC computers, multi-line phones, projector, scanners, administrative database and student systems.

Evening and weekend hours may be required.

Some minor lifting of boxes as needed up to 20 lbs.

Answering high volume of telephone calls and extensive public interaction.

This student position requires the following test/tests: Background Check.

Pay Rate: Student FY23 Rate 1 - $15.00 per hour

College of DuPage is an equal opportunity employer. We are committed to diversity and creating an inclusive environment for all employees.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.