Information Technology Business Analyst

Strategic Staffing Solutions; Detroit (MI); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Strategic Staffing Solutions in Detroit, MI is seeking an IT Business Analyst on a 24-month contract. The analyst will collaborate with business stakeholders and IT teams to gather requirements, document BRDs, and translate them into actionable specifications. Knowledge of ServiceNow Demand Management and AI productivity tools is highly valued.

The role emphasizes process improvement, UAT participation, and clear communication of risks and project status within a hybrid work environment.

Qualifications

• Bachelor's degree in IT/CS/Business or related field.
• 3–5+ years as an IT Business Analyst or similar.
• Hands-on ServiceNow Demand Management experience.
• Experience with Microsoft Copilot or similar AI tools.
• Strong BA methodologies, requirements management, and documentation.
• Excellent communication and stakeholder management.
• Knowledge of Agile and/or Waterfall methods.
• Experience with data analysis and reporting tools.

Responsibilities

• Collaborate with stakeholders to gather, document, and validate requirements.
• Analyze current processes and identify opportunities for improvement and automation.
• Translate business needs into functional and technical specifications.
• Support lifecycle activities including design reviews, testing, and implementation.
• Utilize ServiceNow Demand Management to track project requests.
• Develop BRDs, use cases, and user stories.
• Participate in UAT and ensure solutions meet requirements.
• Report progress, risks, and issues to stakeholders.

Skills

Requirements Mgmt

Business Analysis

Stakeholder Mgmt

Process Modeling

UAT

AI Tools

Education

Bachelor's degree in IT/CS/Business

Tools

ServiceNow Demand Management

Microsoft Copilot

Power BI

Excel Advanced

Job description

Location: Detroit, MI (Hybrid) In office (Tue,Wed,Thu)

Duration: 24 Month Contract

Overview:

The IT Business Analyst serves as a critical liaison between business stakeholders and IT teams. This role is responsible for analyzing business needs, defining requirements, and supporting the delivery of technology solutions that improve operational efficiency and drive strategic initiatives. The ideal candidate brings strong analytical skills, experience with enterprise tools, and the ability to translate complex business processes into actionable technical requirements.

Key Responsibilities

• Collaborate with business stakeholders to gather, document, and validate business and system requirements.
• Analyze current business processes and identify opportunities for improvement, automation, and optimization.
• Translate business needs into functional and technical specifications for IT teams.
• Support project lifecycle activities including requirements gathering, design reviews, testing, and implementation.
• Utilize the ServiceNow Demand Management module to intake, prioritize, and track project requests and enhancements.
• Work with cross-functional teams to ensure alignment between business objectives and technology solutions.
• Develop process flows, use cases, user stories, and business requirement documents (BRDs).
• Participate in user acceptance testing (UAT) and ensure solutions meet business requirements.
• Leverage Microsoft Copilot to enhance productivity, documentation, analysis, and reporting tasks.
• Monitor project progress and communicate status, risks, and issues to stakeholders.
• Ensure compliance with organizational standards, policies, and regulatory requirements.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3–5+ years of experience as an IT Business Analyst or in a similar role.
• Hands-on experience with ServiceNow Demand Management module.
• Experience using Microsoft Copilot or similar AI-assisted productivity tools.
• Strong understanding of business analysis methodologies and tools.
• Experience with requirements management, process modeling, and documentation techniques.
• Excellent communication and stakeholder management skills.
• Strong analytical, problem-solving, and critical thinking abilities.

Preferred Qualifications

• Experience in the energy or utilities industry.
• Preferred Qualifications: Experience with ServiceNow and Microsoft Copilot or other AI tools is preferred.
• Familiarity with Agile and/or Waterfall project methodologies.
• Experience with data analysis and reporting tools (e.g., Power BI, Excel advanced functions).
• Certification such as CBAP (Certified Business Analysis Professional) or PMI-PBA is a plus.
• Business process analysis
• Requirements elicitation and documentation
• Technical aptitude and systems thinking
• Adaptability and continuous learning
• Attention to detail and organizational skills