Information Technology Associate

Fund Services Group; Houston (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking an Information Technology Associate to join their dynamic team. This role offers a unique opportunity to learn and grow within the finance industry while providing exceptional technical support. As part of a culture built on teamwork and excellence, you will assist with troubleshooting, maintaining software applications, and ensuring seamless user experiences. With a commitment to comprehensive training and a compensation structure that rewards success, this position is perfect for a motivated individual eager to make a significant impact in a supportive environment. Join a forward-thinking company that values integrity and teamwork!

Benefits

Comprehensive benefits

Quarterly bonus based on profits

Flexible work environment

Training and development opportunities

Qualifications

• 2-4 years experience in desktop, application, and network support.
• Exceptional organizational and written communication skills required.

Responsibilities

• Provide technical support for software and hardware issues.
• Troubleshoot applications and maintain user access privileges.

Skills

Desktop Support

Application Support

Network Support

Organizational Skills

Written Communication

Attention to Detail

Multi-tasking

Tools

Office 365

Job description

Join to apply for the Information Technology Associate role at Fund Services Group.

FSG is the solution for operational excellence being sought by private fund managers who wish to focus solely on raising capital and identifying investment opportunities. We support the entire life-cycle of our clients’ private funds and management company, managing the execution of investments, the experience of their investors, and the compliance, finance and human resource solutions needed to satisfy all regulatory requirements. Our team is asked to serve our clients with consistent excellence and accountability, while being allowed to live their definition of success. We focus on bringing new team members on board who share our passion for providing excellence in our service, while never wavering from our Principles of integrity, effort, communication and protecting time with our families.

Information Technology Associate

FSG is the opportunity to learn and experience the finance industry for a people-oriented, hard-working, team player. Our unique culture is built by the team and for the team. Our compensation structure provides unlimited upside to our team members. We will teach you all that you need to know to be successful on our team, so we do not require any specific degree or work history. We just hope you are as non-traditional and eager to prove yourself as we are!

Your key responsibilities are to deliver white glove service and honor the FSG Principles while:

• Providing computer software and hardware technical support virtually or in-person
• Troubleshooting applications and systems
• Maintaining accounts, logins, and user access privileges
• Maintaining, installing, and testing software applications
• Assisting with the setup of organizational new hires

Our Requirements For You As An Applicant Are Simple

• Experience (2-4 years) in desktop, application and network support
• Experience with Office 365 products, such as Outlook and Excel
• Be a team player with an enthusiastic work ethic
• Learn all we teach you quickly, comprehensively, and enthusiastically
• Be exceptional in your organizational and written communication skills
• Have an exacting attention to detail
• Be exemplary in prioritization and multi-tasking in a fast-paced environment

If you excel in your responsibilities and fulfill your requirements, our commitment to you is:

• Comprehensive benefits
• Base salary commensurate with experience and success: The annual base salary range for this position is $45,000 to $65,000
• Quarterly bonus that offers unlimited potential growth - 1/3rd of our profits (no matter how much) are shared with our team in bonuses each quarter

We are primarily a remote work company, but this role has an in-person requirement in order to provide exceptional service to our clients. For this role, we anticipate requiring on-site support two days per week. In the interview process, we can outline expectations about the in-person training and support time expected to be required for this role.

You will be successful when you deliver exemplary service to our clients and their investors, fulfill the FSG vision and purpose, and bring success to the entire FSG team. We are excited to have you join our team and appreciate your interest in joining us on a journey to success!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology