Information Technology Application Support Analyst [On-Site]

Regions Financial Corporation; Wynngate (GA); On-site; USD 94,000 - 121,000; Full time

Job summary

A leading financial institution is seeking an Information Technology Application Support Analyst to provide technical assistance, troubleshoot software issues, and ensure high-quality application support documentation. The role requires strong communication skills and a background in IT support. Candidates should have a Bachelor's degree or equivalent experience and be ready to work onsite in various locations. This position offers competitive compensation based on experience and performance.

Qualifications

• 5 years of related experience required with a Bachelor's degree.
• 9 years of experience with a High School Diploma.

Responsibilities

• Provides troubleshooting and technical assistance to software users.
• Monitors processes to identify problems and proposes solutions.
• Performs application testing and resolves complex issues.

Skills

Communication

Troubleshooting

Technical Assistance

Education

Bachelor's degree in a related field

High School Diploma

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users.This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations
• Resolvescomplex problems or issues
• Oversees one or more processes and may act as procedural expert regarding policies, guidelines, or processes
• May act as lead to less experienced associates
• May act as subject matter expert (SME)

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in a related field and five (5) years of related experience
• Or High School Diploma and nine (9) years of experience

Skills and Competencies

• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week. The manager will set the work schedule for this position, including in-office expectations. Regions will not provide relocation assistance for this position, and relocation would be at your expense. The locations available for this role are Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$94,285.40 USD

50th Percentile:

$120,500.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Nashville, Tennessee

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.