Information Technology Analyst 2 (IT Division)

New Jersey Courts; Hackensack (NJ); Hybrid; USD 67,000 - 114,000; Full time

Job summary

Join the New Jersey Judiciary's IT Division as a motivated professional responsible for support and technical assistance. You'll work in a hybrid environment, handling help desk tasks, managing user accounts, and ensuring the smooth operation of technology services. This role requires excellent customer service and analytical skills, with opportunities for growth in a respected institution dedicated to public service.

Qualifications

• Bachelor’s Degree in a related field or equivalent experience.
• One year of professional IT experience.
• Valid NJ driver’s license and physical ability may be required.

Responsibilities

• Staff help desk and troubleshoot help calls.
• Manage server and user accounts, ensuring security compliance.
• Support video conferencing and multimedia presentations.

Skills

Customer Service

Analytical Skills

Technical Skills

Education

Bachelor's Degree in a related field

Job description

When you come to work for the New Jersey Judiciary, you will join an 8,500-member strong team that operates with the highest standards of independence, integrity, fairness, and quality service. You will be engaged in work that has purpose, meaning, and makes a difference in the lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, addressing issues such as bail reform, marijuana decriminalization, and recovery courts. Whether in a courtroom, administrative office, courthouse training room, IT office, or in the field, our workforce is improving the lives of individuals and families daily. We honor the dignity and individualism of each member while fostering professionalism and continuous improvement.

SALARY: The salary range for this position is $67,238.54 to $113,982.01 for Schedule A, and $67,238.54 to $108,282.93 for Schedule B. Newly hired individuals will typically start at the minimum of the salary range. Current employees promoted or advanced will receive a 5% increase of their base salary, not exceeding the maximum of the range or the minimum salary of the band, whichever is greater. Employees hired before June 3, 2014, are Schedule A; those hired on or after are Schedule B.

The Judiciary offers strong opportunities for growth.

If additional positions become available within five months of the closing date, the applicant pool from this posting may be used to fill those positions.

JOB DESCRIPTION: The Bergen Vicinage IT Division seeks a motivated professional with excellent customer service, analytical, and technical skills. Under the general direction of the Court Executive 2b (IT Division Manager) or supervisory personnel, the candidate will be responsible for staffing the help desk, responding to/troubleshooting help calls, configuring, moving, and installing client workstations and peripherals, installing operating systems and applications, supporting wireless/mobile devices, managing user and computer accounts, supporting video conferencing and multimedia presentations, assisting with software/hardware deployments, upgrades, troubleshooting, and related duties.

REMOTE WORK: The Judiciary offers a hybrid schedule, with up to 3 remote work days outside Judiciary buildings. Applicants must install a multifactor authentication app and have high-speed home internet. Regular onsite presence is essential.

Responsibilities include planning technology rollouts, managing server and user accounts, monitoring security compliance, administering group policies, deploying software with Microsoft Configuration Manager, supporting SharePoint, troubleshooting hardware/software issues, supporting virtual court events, developing training materials, and supporting mobile devices.

Qualifications include a Bachelor's Degree in a related field and one year of professional IT experience, or equivalent experience/substitutions as detailed in the job posting. Physical ability and a valid NJ driver’s license may be required. Applicants must be authorized to work in the US, and new hires must pass a background check. Residency in NJ is required within one year of hire.

HOW TO APPLY: Complete the application fully, detailing work experience and education, and attach required documents. Only complete applications following instructions will be considered.

The NJ Judiciary includes the Supreme Court, Superior Court, Tax Court, and Municipal Courts. The Administrative Office supports these courts. The Judiciary is an Equal Opportunity/Affirmative Action employer.

NeoGov applicant support at 1-877-204-4442 (toll free), Monday-Friday, 6:00 AM to 6:00 PM MT.