Information Technology Analyst 1 (40 Hour)
CT
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Benefits offered by this job
Job summary
The State of Connecticut is seeking an Information Technology Analyst 1 to join the Agency Success team within the Department of Administrative Services. This position requires maintaining and supporting core IT systems while enhancing operational efficiency through modernization efforts.
A successful candidate will have significant experience in IT operations support, showcasing robust problem-solving and communication skills. This hybrid role encourages professional development and supports a healthy work-life balance.
Qualifications
- 5 years of experience in IT operations support or programming.
- 2 years in technical support roles like help desk functions.
- Experience in cloud technology troubleshooting is preferred.
Responsibilities
- Support and maintain core systems and applications.
- Assist with project implementations and system enhancements.
- Troubleshoot and resolve hardware and software problems.
Skills
Education
Tools
Job description
The State of Connecticut, Department of Administrative Services (DAS), Bureau of Information Technology Solutions (BITS), is currently accepting applications for an Information Technology Analyst 1 to join our Agency Success team in Service to the Connecticut State Library. This role offers the opportunity to strengthen your problem‑solving abilities, expand your IT expertise, and grow your career within enterprise technology. Agency Success helps agencies modernize their technology, streamline operations, and improve the digital services available to residents.
- Professional growth and development opportunities.
- A healthy work/life balance for all employees.
- Monday – Friday, Full time, 40 hours per week.
- Location: 231 Capital Avenue, Hartford, CT.
- This hybrid position is eligible to apply for telework in accordance with the Telework Policy.
Career progression within the State of Connecticut includes four connected steps: Information Technology Analyst Trainee, Information Technology Analyst 1, Information Technology Analyst 2, and Information Technology Analyst 3. The current opening is the Information Technology Analyst 1 step.
- Maintain, secure, and support core systems and existing applications critical to daily operations.
- Develop, customize, and maintain applications that improve operational efficiency and constituent services.
- Support modernization efforts, including implementing cloud‑based tools, low‑code platforms, and improved digital workflows.
- Support websites, portals, mobile applications, and digital submission systems that enable constituent access and engagement.
- Ensure accessibility, reliability, and consistency of online information and digital services.
- Assist with project implementations, platform migrations, system enhancements, and new technology rollouts.
- Troubleshoot application issues and collaborate with technical teams to resolve problems quickly and effectively.
- Maintain documentation, system configurations, and support procedures.
In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment.
- Respond to calls, email, and personnel requests for technical support.
- Track status of all problems and monitor open problems.
- Resolve simple to moderate problems by providing support on hardware and software products.
- Act as liaison between other technical staff, users, and vendors regarding help desk and service requests.
- Monitor personal computer (PC) performance.
- Diagnose and resolve PC and simple software problems using diagnostic tools.
- Identify hardware and/or software problems and initiate repair.
- Rebuild PCs and reconfigure user‑specific settings.
- Install new software releases of simple to moderate complexity.
- Coordinate installation of, and install, modify, and maintain network components and PC hardware/software.
- Assist in implementation of network and/system hardware and software upgrades and/or enhancements.
- Configure and install terminal emulation software for host connection.
- Provide first‑level support for network connectivity and related network issues for the user community.
- Assist with diagnosis and resolution of simple network problems.
- Assist with configuration of network components.
- Reset and reinitialize devices when appropriate.
- Assist in executing specific disaster recovery plans.
- Provide user support and on‑spot training to users.
- Prepare computer programs for solution of business problems from narrative statements, program specifications, and other data.
- Customize software applications to meet user requirements.
- Assist systems and application developers in analysis, design, and development of information systems.
- Prepare test data; perform system tests; debug/correct errors.
- Diagnose problems with operating systems specific to incompatibility with other applications.
- Act as liaison between technical staff, users, and vendors regarding basic application design and modification including database management systems.
- Maintain and enhance existing programs; install system upgrades and patches.
- Document system changes and problem resolutions; participate in project planning sessions.
- Perform technical functions in areas of documentation control, production control, systems software, and production scheduling.
- Prepare production schedule for computer processing.
- Analyze and resolve production control problems related to area of involvement.
- Considerable knowledge of data control functions, IT equipment, and diagnostic tools.
- Knowledge of principles and techniques of computer programming, programming languages, principles of information systems, and network environments.
- Fundamental principles and theories of business and planning functions; principles and techniques of systems analysis, design, and development.
- Considerable technical problem‑solving skills. Logic and analytical skills.
- Interpersonal skills; oral and written communication skills.
- Considerable ability to install and maintain microcomputer hardware, software, and network components; prepare and maintain records, logs, reports, documentation, and manuals.
- Write, test, and debug computer programs; use programming development tools; identify, analyze, and resolve simple business and technical problems.
Five (5) years of experience in information technology (IT) operations support, programming, or another IT‑related support area.
- Two (2) years of the general experience must have been performing basic technical support work in such areas as:
- Help desk functions.
- Installing and maintaining basic computer hardware and software.
- Data communications, microcomputer support, production control, or programming.
- Performing any closely related basic technical support function.
- NOTE: For state employees basic technical support work is interpreted at the level of an Information Technology Technician.
- College training in management information systems, computer science, or information technology related area may be substituted for the general experience on the basis of fifteen (15) semester hours equaling one‑half (1/2) year of experience to a maximum of four (4) years for a bachelor's degree.
- A master's degree in management information systems, computer science, or electrical engineering may be substituted for the general and special experience.
- For state employees two (2) years as an Information Technology Technician may be substituted for the general and special experience.
- Successful completion of an Information Technology Analyst Trainee program approved by the Department of Administrative Services may be substituted for the general and special experience.
- Experience troubleshooting cloud technology applications.
- Experience using WordPress and Sitecore content management systems.
- Experience using Microsoft Power Platform, Power Automate, Power Apps, and SharePoint.
- Experience preparing technical documentation and written communications for system users and technical teams.
- Experience performing workflow automation or system modernization work.
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all‑inclusive of every task and/or responsibility.
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