Information Technology Analyst

Kimley-Horn; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Retirement plan

Health coverage

Flexible scheduling

Time off

Tuition reimbursement

Family leave

Job summary

Kimley-Horn is seeking an IT Analyst to join the Jacksonville, FL office for local and regional IT support. The role involves daily helpdesk tasks, enterprise application support, and coordination of office equipment installations.

Ideal candidates have IT/CS education with 0–2 years of experience, strong communication, and a customer-service mindset. Travel to other offices within the region is expected as needed.

Qualifications

• Bachelor's or 2-year degree in IT/CS or related field with relevant experience.
• Strong communication and customer service skills with a client-focused mindset.
• Knowledge of Windows-based environments and enterprise applications.

Responsibilities

• Provide local IT helpdesk support for the Jacksonville office and regional teams.
• Support the corporate IT helpdesk and enterprise applications across the region.
• Install printers, copiers, plotters and other office equipment.
• Perform data maintenance and archiving tasks.
• Assist with office moves and expansions.

Skills

Strong communication

Customer service

Willingness to travel

Self-starter

Troubleshooting

Team collaboration

Technology passion

Education

Bachelor's Degree in IT/CS

Associates Degree in IT/CS

Tools

Windows 10

Office 365

Teams

OneDrive for Business

Exchange 365

Windows Server 2016

Active Directory

Networking basics

NTFS permissions

PC troubleshooting

Job description

Overview

Kimley-Horn is looking for an Information Technology (IT) Analyst to join our Jacksonville, FL office! This is not a remote position.

Responsibilities

In this role, you will collaborate with both local and region-wide IT teams to deliver support to several offices. The selected candidate responsibilities will include the daily IT support of the local office and providing IT helpdesk support to end-users across the region/firm.

• Provide support on our corporate IT Helpdesk
• Install new printers/copiers/plotters and other office equipment
• Install and support enterprise applications
• Perform data maintenance and data archiving
• Assist with office moves/expansions

Qualifications

Qualified candidates should have a passion for technology, a business mindset, a customer service-oriented attitude, strong communication skills, a willingness to work with others and the ability to travel. The successful candidate will be able to prioritize, troubleshoot/resolve problems and follow-through with internal clients.

• Bachelor's Degree in Information Technology/Systems; Computer Science or related field with 0-2 years of experience OR
• Associates Degree in Information Technology/Systems; Computer Science or related field with 3+ years of experience
• Knowledge of Windows 10, Office 365, Teams and OneDrive for business, Exchange 365, Windows Server 2016, Active Directory, Networking basic fundamental
• Knowledge of Windows Server 2012/2016 printing and file level NTFS permissions
• Ability to understand Windows 10 and configure and troubleshoot PC level problems
• Ability to understand basic Windows Active Directory; user accounts and security groups
• Strong communication, written, and customer service skills
• High aptitude and willingness to learn new technologies
• A self-starter that can work with minimal supervision; highly organized
• Travel (driving) to other offices within the region as needed

Why Kimley-Horn?

At Kimley-Horn, we do things differently. People, clients, and employees are at the forefront of who we are. Clients know we prioritize achieving their goals and growing their success. Employees know our culture and approach to business are built on a desire to provide an environment for everyone to flourish. Our commitment to quality is only as good as the people behind it— that’s why we welcome and develop passionate, hardworking, and proactive employees. We take pride in how our employee retention, robust benefits package, and company values have led to Kimley-Horn’s placement on the Fortune “100 Best Companies to Work” list for 19 years!

Key Benefits at Kimley-Horn

• Exceptional Retirement Plan: 2-to1- company match on up to 4% of eligible compensation (salary + bonus) and additional profit-sharing contribution.
• Comprehensive Health Coverage: Low-cost medical, dental, and vision insurance options.
• Time Off: Personal leave, flexible scheduling, floating holidays, and half-day Fridays.
• Financial Wellness: Student loan matching in our 401(k), and performance-based bonuses.
• Professional Development: Tuition reimbursement and extensive internal training programs.
• Family-Friendly Benefits: New Parent Leave, family building benefits, and childcare resources.