Information Technology Administrator

synergillc; Elkridge (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Synergi LLC is seeking an IT Administrator to manage the company’s IT needs and coordinate with external service providers. This role will be the single point of contact for all IT-related responsibilities across the organization.

Responsibilities include maintaining infrastructure, supervising vendors, recommending hardware upgrades, producing reports for management, and delivering timely user support; strong communication and organizational skills are essential.

Qualifications

• Bachelor’s degree in IT/CS/Info Security or related field.
• 5+ years in IT administration.
• 5+ years in IT helpdesk.
• Preferred: A+ and Network+ certifications.

Responsibilities

• Manage IT infrastructure including software, hardware, licenses, phones, tablets, phone system and printers.
• Manage IT service providers contracted with Synergi.
• Recommend hardware maintenance and upgrades.
• Record data to analyze problems and track to final solution.
• Prepare and present IT infrastructure reports for management review.
• Assist users by answering questions and providing timely support.
• Provide problem resolution, escalating advanced inquiries as needed.
• Perform other related duties as assigned.
• Responsible for IT Operating Budget and IT CAPEX Budget.

Skills

Excellent verbal and written comms

Microsoft Office Suite

Organizational skills

Interpersonal skills

Explain technical info to nontechnical

Education

Bachelor’s degree in IT/CS/InfoSec

5+ years IT Administration

5+ years IT Helpdesk

Job description

Reports To

Chief Financial Officer

Manages

None

Summary/Objective

The Information Technology Administrator (“IT Admin”) manages the IT needs of the company while working with outside contracted service providers. This role will be the point person for all IT related responsibilities for the company.

Primary Responsibilities/Functions

1. Manages Synergi’s IT infrastructure to ensure all aspects are operating efficiently, including software, hardware, licenses, phones and tablets, phone system, and printers.
2. Manages IT service providers contracted with Synergi.
3. Makes recommendations on hardware maintenance and upgrades.
4. Records data required to analyze problems and track them to final solution.
5. Prepares and presents reports related to IT infrastructure for management review and action.
6. Assists users by answering questions and providing support in a timely manner.
7. Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or subcontractors.
8. Performs other related duties as assigned.
9. Responsible for IT Operating Budget and IT CAPEX Budget

Required Skills/Attributes

1. Excellent verbal and written communication skills
2. Proficient in Microsoft Office Suite or related software
3. Excellent organizational skills and attention to detail
4. Excellent interpersonal skills
5. Ability to explain technical information in understandable language to nontechnical staff members.

Required Education and Experience

1. Bachelor’s degree in Information Technology, Computer Science, Information Security or related area.
2. 5+ years of experience in IT Administration position
3. 5+ years of experience in IT Helpdesk position

Preferred Certifications / Licenses

1. A+ Certification
2. Network+ Certification

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Prolonged periods sitting at a desk and working on a computer. This position is very active when either in the office and/or on a job site and may require standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds.

Position Type/Expected Hours of Work

This is a full-time position (40 hours). Workdays are Monday through Friday, work times are dependent on department, projects, and supervisor’s request and approval.