Information Technical Services Lead Specialist

Latino Chamber; Minnesota; Hybrid; USD 97,761 - 146,642; Full time

Benefits offered by this job

Hybrid work schedule

Competitive salary & benefits

Leadership opportunities

Professional development

Public sector environment

Job summary

Ramsey County Information Services seeks an Information Technical Services Lead Specialist to act as a senior technical expert, guiding network services, systems administration, and GIS initiatives across county infrastructure. The role involves leadership, strategic guidance, and oversight of complex technology projects and vendor partnerships.

The successful candidate will lead cross-functional teams, shape technology roadmaps, and ensure robust disaster recovery and security practices within

Qualifications

• Bachelor’s degree in Geographic Information Systems, Management Information Systems, Computer Science, or a related field.
• Six years of progressive experience in server hardware/operating systems administration, data networking, or GIS administration.
• Strong technical leadership and project management skills; experience leading large-scale technology projects.

Responsibilities

• Serve as the lead technical expert for network services, systems administration, or GIS technologies.
• Provide advanced troubleshooting and support for complex technical issues and infrastructure challenges.
• Guide and mentor technical staff through training, coaching, and knowledge sharing.
• Lead cross-functional project teams responsible for implementing and maintaining technology infrastructure.
• Analyze technical problems and coordinate solutions with vendors and external partners.
• Evaluate emerging technologies and provide recommendations on system upgrades and enhancements.
• Oversee applications, infrastructure systems, security controls, monitoring tools, and vulnerability management.
• Develop and maintain disaster recovery plans and business continuity strategies.

Skills

Server administration

Networking

GIS administration

Education

Bachelor’s degree in GIS/MIS/CS

Job description

Information Technical Services Lead Specialist

Location: Saint Paul, MN (Hybrid/Flexible Workplace Eligible)
Position Type: Full-Time
Compensation:$97,761.87 - $146,642.80 annually

Position Summary

Ramsey County Information Services is seeking an Information Technical Services Lead Specialist to serve as a senior technical expert supporting the county’s technology infrastructure. This role functions as the primary subject matter expert within areas such as network services, systems administration, or geographic information systems (GIS), providing advanced technical leadership, troubleshooting, project oversight, and strategic guidance.

The successful candidate will lead complex technology initiatives, support enterprise infrastructure, oversee technical project teams, and help shape future technology investments that support county operations and services.

Key Responsibilities

• Serve as the lead technical expert for network services, systems administration, or GIS technologies.
• Provide advanced troubleshooting and support for complex technical issues and infrastructure challenges.
• Guide and mentor technical staff through training, coaching, and knowledge sharing.
• Lead cross-functional project teams responsible for implementing and maintaining technology infrastructure.
• Analyze technical problems and coordinate solutions with vendors and external partners.
• Evaluate emerging technologies and provide recommendations on system upgrades, purchases, and enhancements.
• Manage and oversee applications, infrastructure systems, security controls, monitoring tools, and vulnerability management efforts.
• Develop and maintain disaster recovery plans and business continuity strategies.
• Assist with strategic planning, technology roadmaps, and resource allocation decisions.
• Oversee vendor relationships and ensure contracted services are delivered according to expectations.
• Lead architecture, database, cloud, and on-premises infrastructure initiatives.
• Support county-wide technology modernization efforts and long-term infrastructure planning.

Qualifications & Requirements

• Bachelor’s degree in Geographic Information Systems, Management Information Systems, Computer Science, or a related field.
• Six years of progressive experience in one or more of the following areas:
• Server hardware and operating systems administration
• Data networking and network infrastructure support
• Geographic Information Systems (GIS) administration
• Equivalent combinations of education and experience may be considered.
• Strong technical leadership and project management skills.
• Experience leading large-scale technology projects and cross-functional teams.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Strong communication and stakeholder engagement skills.

Preferred Skills

• Enterprise network infrastructure expertise.
• Advanced systems administration experience.
• GIS administration and support experience.
• Disaster recovery and business continuity planning.
• Cloud infrastructure and hybrid environment experience.
• Cybersecurity, vulnerability management, and infrastructure monitoring knowledge.
• Vendor management and technology procurement experience.

• Hybrid work schedule available through Ramsey County’s Flexible Workplace Program.
• Competitive salary and comprehensive county benefits package.
• Opportunity to lead high-impact countywide technology initiatives.
• Professional development and advancement opportunities.
• Collaborative and mission-driven public sector environment.

About Ramsey County

Ramsey County is committed to innovation, technology excellence, and equitable public service. Information Services professionals play a critical role in delivering secure, reliable, and forward-thinking technology solutions that support county operations and improve services for residents.