Information Systems Technology Trainer

Frederick County Public Schools; Frederick (MD); On-site; USD 46,972 - 66,900; Full time

Job summary

Frederick County Public Schools seeks a dedicated individual for a training position focused on technology and software applications. This role includes developing training programs, assisting staff with technology use, and delivering training sessions both online and in person.

The ideal candidate will have at least two years of experience in training and IT support, along with relevant certifications. This 12-month position offers a competitive hourly salary starting at $41.33.

Qualifications

• Minimum of two years' experience in training development and delivery.
• Ability to plan and coordinate training initiatives.
• Excellent organizational and time management skills.
• Demonstrated knowledge of technology applications.
• Advanced verbal and written communication skills.

Responsibilities

• Provide training for end users on FCPS technology and software applications.
• Conduct training needs analysis to define required skill sets.
• Develop and present training programs for staff.
• Maintain training materials and documentation.
• Deliver training in group and online settings.

Skills

Communication skills

Organizational skills

Technical support

Training delivery

Education

IT related certification (A+, Network+, Security+)

Bachelor's Degree

Job description

PROBATIONARY EMPLOYEES ARE NOT ELIGIBLE TO APPLY FOR VACANCIES OR PROMOTIONS DURING THEIR PROBATIONARY PERIOD

All education provided on your application must be supported by attaching a scanned copy of your high school diploma, transcription or college/university transcript.

Work Year Calendar and Hours

• 12-month position (260 days / year), 8 hours per day
• Daily work hours: TBD

For more information about employee benefits please go to: www.fcps.org/benefits

Salary

• Technology Salary Grade T17: $41.33 per hour; starting

Under the Fair Labor and Standards Act this position is exempt from overtime. Actual salary placement will be in accordance with the salary procedures of the Frederick County Public School System. Please see linked salary scale for the full range.

Role

To provide training for end users on the secure and efficient operation of FCPS technology and software applications. To be responsible for assisting with development, testing, implementation and management of processes relating to systems and technologies used by FCPS. To provide continued improvements to the existing processes, training delivery and training materials to enhance staff knowledge and effective use of technology and systems.

Essential Functions

• Assessing agency-wide developmental needs to drive training initiatives and identifying/arranging suitable training solutions.
• Effectively develop, coordinate and present training and development programs for FCPS.
• Communicating with different levels of users across the organization, effectively executing application use and training for existing and evolving technologies.
• Provide Department of Technology Infrastructure (DTI) staff instruction on new and existing technologies and techniques.
• Incorporate adult learning methodologies into design and delivery of content.
• Apply Instructional Design best practices into the development of courses and programs.
• Accommodate multiple learning styles into course design.
• Define achievable, observable, and measurable learning objectives (skills) into training programs.
• Provide DTI staff guidance on effective means of educating end users such as using the train-the-trainer model to create DTI subject matter experts who can then teach others.
• Develop and maintain recurring security awareness training for staff.
• Coordinate efforts with Security and Public Affairs to develop strategies and maintain consistent messaging across the organization.
• Conduct training needs analysis and define the skill sets needed to accomplish different roles.
• Design training programs which equip employees and end-users with the appropriate technology skills.
• Develop a suitable mix of formal and informal development activities.
• Perform technology training sessions for IT department staff & end users as required.
• Responsible for the set-up of the learning environment and resources.
• Deliver training program in group and or online (e.g. e-learning and webinar) settings.
• Supporting FCPS users in utilization of all computer software functionality.
• Training users on applications & supporting technologies; maintaining and updating training materials, user guides & use of leading-edge training methodologies including written, computer-based training and video media.
• Utilizing leading-edge training methodologies including written, computer-based training and media such videos and podcasts.
• Create and maintain all levels of technical and process documentation.
• Coordinate with users for effective utilization of the software programs.
• Participates in staff meetings, supervision, trainings and other meetings as assigned.
• Will seek continued knowledge in existing and new technologies and applications.

Performs other duties as assigned by the Supervisor of IT Infrastructure and Security.

Required Qualifications

• Minimum of two years' experience in the development and delivery of training is required. One+ years' previous experience providing Information Technology support (desktop, application, help desk, network technician support, etc.)
• At least one IT related certification, A+, Network+, Security+, etc.
• Ability to plan, coordinate and execute training and department initiatives.
• Demonstrated knowledge and experience with technology applications.
• Ability to make decisions independently based upon experience, judgment, and established departmental procedures and policies.
• Advanced verbal and written communication skills.
• Excellent organizational and time management skills.
• Ability to effectively interface with employees, vendors, company representatives, and other stakeholders.
• Ability to build trust and maintain relationships.
• Strong commitment to excellent stakeholder service.
• Organizational skills that demonstrate the ability to prioritize work under time constraints, as well as flexibility in an environment of multiple tasks and shifting priorities.
• Regular and predictable attendance.
• Capability to perform the essential functions of the position with or without reasonable accommodations.
• Ability to speak in an understandable voice with sufficient volume to be heard in normal conversation and on the telephone and in addressing groups.
• Ability to maintain emotional control under stress.
• Ability to reach with hands and arms.
• Sufficient manual dexterity to grasp, handle, manipulate, and/or feel objects and use office technology.
• Sufficient mobility to move about the work area.
• Sufficient vision to read and comprehend printed materials, see distant objects with clarity, and identify and distinguish objects.
• Sufficient hearing to hear and comprehend conversations in person and on the telephone, as well as distinguish sounds up to twenty (20) feet.

Preferred Qualifications

• Bachelor' Degree
• Familiarity with the FCPS policies, goals and programs.

FREDERICK COUNTY PUBLIC SCHOOLS IS AN EQUAL OPPORTUNITY EMPLOYER

THIS JOB DESCRIPTION HAS BEEN WRITTEN TO INDICATE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY AN EMPLOYEE HOLDING THIS POSITION. IT IS NOT WRITTEN TO INCLUDE OR BE INTERPRETED TO INCLUDE A COMPREHENSIVE INVENTORY OF ALL DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS REQUIRED OF THE EMPLOYEE. NOTHING IN THIS DESCRIPTION RESTRICTS MANAGEMENT'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES OR ADD REQUIRED QUALIFICATIONS AT ANY TIME.