Information Systems Support Technician II

Karman Space & Defense; Huntington Beach (CA); On-site; Full time

Job summary

An established industry player is seeking a skilled Information Systems Support Technician II to enhance its IT infrastructure. This pivotal role involves managing servers, providing advanced technical support, and ensuring compliance with cybersecurity standards. You will collaborate with a dynamic IT team, mentoring junior members while contributing to critical infrastructure projects. If you are passionate about technology and eager to tackle complex challenges in a collaborative environment, this opportunity is perfect for you. Join a company that values innovation and excellence in the defense and space manufacturing sector.

Qualifications

• 5+ years of experience in technical support or system administration.
• In-depth knowledge of Windows systems and networking protocols.
• Strong troubleshooting and documentation skills.

Responsibilities

• Manage and support IT infrastructure including servers and workstations.
• Provide Tier 2 technical support and lead incident resolution.
• Monitor system performance and apply necessary patches.

Skills

Windows 10/11

Windows Server 2016/2022

Networking protocols (DNS, DHCP, RADIUS, TCP/IP)

Troubleshooting skills

Documentation skills

Education

Associate degree in Information Technology

Bachelor's degree in Information Technology

Tools

Active Directory

Azure Active Directory

Microsoft 365

Hyper-V

Firewall administration

Job description

Join to apply for the Information Systems Support Technician II role at Karman Space & Defense

6 days ago Be among the first 25 applicants

Join to apply for the Information Systems Support Technician II role at Karman Space & Defense

Get AI-powered advice on this job and more exclusive features.

Karman Space & Defense provided pay range

This range is provided by Karman Space & Defense. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/yr - $30.00/yr

Job Title: Information Systems Support Technician – Level II

Department: Information Technology

Location: Southern California – Orange County

Reports To: Director, IT Service Management & Operations

Position Summary

The Information Systems Support Technician – Level II is a technical role responsible for supporting, maintaining, and optimizing the organization's IT infrastructure. This role provides advanced technical support to users, leads escalated incident resolution, contributes to infrastructure administration, and ensures compliance with cybersecurity standards, including CMMC / NIST 800-171. Working under the direction of the IT Director, this position plays a critical role in the daily operation, security, and continuous improvement of enterprise systems.

About Us

Karman Space & Defense provides concept-to-production solutions for mission-critical systems on spacecraft, launch vehicles, missiles, hypersonics, and integrated defense systems. We believe that solving the industry’s most complex and mission-critical challenges requires relentless determination and a willingness to push the boundaries of possibility. Karman Space & Defense brings to bear unparalleled production capabilities, unmatched engineering expertise, and unflinching analysis to render the impossible, possible.

Integrated Aerospace Systems | Karman Space & Defense (karman-sd.com)

Essential Duties And Responsibilities

• Manage and support IT infrastructure, including servers, networking equipment, workstations, and mobile devices.
• Provide Tier 2 technical support and serve as the escalation point for Support Technicians and help desk tickets.
• Install, configure, and maintain Windows servers, desktops, and enterprise applications.
• Administer Active Directory, Azure Active Directory (AAD), DNS, DHCP, Group Policy, and Microsoft 365.
• Support cloud platform operations and integrations, including Azure and Azure GCC-High environments.
• Assist in deploying and maintaining network infrastructure, including switches, firewalls, VPNs, and wireless systems.
• Support and troubleshoot virtualization environment (Hyper-V) and government cloud platforms (Azure GCC-High).
• Monitor and manage tickets through the Help Desk system, ensuring timely resolution and accurate documentation.
• Monitor system performance and security, apply patches, and conduct regular health checks.
• Maintain system and network documentation, diagrams, configuration records, and support procedures.
• Contribute to incident response plans and mitigation of cybersecurity threats across servers and endpoints.
• Collaborate with the IT team to plan and execute upgrades, migrations, and technology refresh projects.
• Mentor junior team members and share technical expertise to improve team capability.
• Promote a collaborative, team-oriented approach to IT support and infrastructure projects.
  
  

Education and Experience

Required

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 5+ years of experience in technical support, system administration, or similar roles
• In-depth knowledge of Windows 10/11, Windows Server 2016/2022, networking protocols (DNS, DHCP, RADIUS, TCP/IP)
• Proficiency in reading and creating network diagrams
• Strong troubleshooting and documentation skills
• Must be a U.S. Person
  
  

Preferred

• Bachelor's degree in Information Technology or related field
• Familiarity with NIST SP 800-171, DFARS 252.204-7012, and CMMC requirements
• Experience with firewall administration
• IT certifications (e.g., CompTIA Security+, Network+, Microsoft certifications)
  
  

Additional Requirements

• Excellent communication and interpersonal skills
• Proven ability to work independently, prioritize, and handle multiple tasks
• Demonstrated ability to work as part of a collaborative team
• Strong customer service mindset with a proactive and positive attitude
• Flexibility to work occasional after-hours or weekend shifts for maintenance or incident response
• Ability to lift to 40 lbs. and travel to local sites if required

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

Referrals increase your chances of interviewing at Karman Space & Defense by 2x

Get notified about new Information System Technician jobs in Huntington Beach, CA.

Newport Beach, CA $27.50-$29.50 6 days ago

Information Systems Specialist - Technology Services (OPEN TO OUSD EMPLOYEES ONLY)

Information Technology Specialist I - Data Center Systems and Cloud Engineer

Information Technology Specialist I - Data Center Systems and Cloud Engineer

Information Technology Specialist III - Data Center and Cloud Engineering Leader

Information Technology Specialist III - Data Center and Cloud Engineering Leader

Healthcare IT Field Engineer, Pacific Region

PC Configuration Technician / Warehouse Assistant

Biomedical Systems – Information Technology Specialist

Direct Support Professional - Registered Behavior Technician (DSP-RBT)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.