Information Systems Support Specialist

DelDOT; New Castle (DE); On-site; USD 35,000 - 50,000; Part time

Job summary

A state department for health services in Delaware is seeking a candidate for a Casual/Seasonal position focused on information systems. Responsibilities include user support, generating Help Desk tickets, and analyzing information systems needs. Candidates should have six months of relevant experience in analysis and technical report writing. The role requires a criminal background check and authorization to work in the United States. No benefits are offered with this position.

Qualifications

• Six months of experience in information systems analysis and design.
• Six months of experience in conducting information systems needs and requirements analysis.
• Six months of experience in technical report writing.

Responsibilities

• Support users and troubleshoot system issues.
• Generate and track Help Desk tickets.
• Coordinate with team on testing and implementation.

Skills

Information systems analysis

Technical report writing

User support

Job description

Overview

Make a Difference with DHSS. Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well‑being, fostering self‑sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick‑start your profession. For more information, please visit https://dhss.delaware.gov/dhss/ today!

Summary Statement

The incumbent in this position will be assigned to the System Unit at the Division of Child Support Services. Duties include:

• DECSS and RAPID user support triage of system issues reported by users.
• Generation and tracking of Help Desk tickets using Microsoft Team Foundation Server.
• DECSS and RAPID table administration.
• Batch error research and results verification.
• User Acceptance testing of bug fixes and new systems functionality.
• Systems documentation updates and SQL query generation and analysis.
• Answering customer inquiries with issues with client‑facing applications.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class.

• Assist program managers in the computerization of agency information systems by identifying data/user needs, defining applications and making recommendations for new or enhanced automation of program information and computer system requirements.
• Analyze current automated and non‑automated information systems design and performance and recommend new/modified or deleted computer applications to ensure computer systems match the agency's informational needs, goals and objectives.
• Coordinate with program managers and application support staff to troubleshoot and correct system errors and schedule system development, enhancement, testing and implementation; may oversee the work of contractors.
• Develop design and programming specifications for automated information processing systems, may prepare requests for proposals and evaluate proposals, and provide data requirements to application support staff throughout the design and programming phases of a project.
• Plan for and coordinate testing of applications or test computer applications by creating test data, analyzing the system's action and determining critical system performance to ensure applications meet user needs.
• Assist as a team member in the establishment, implementation and monitoring of data processing standards for the agency.
• Conduct user orientation and training for modified or new information system capabilities.
• Design and develop reports, forms, files, computer screens and other tools for maximum efficiency and optimum workflow and in accordance with agency requirements.
• Maintain liaison with DTI, other state agencies, other states, vendors and the federal government to keep current on and provide input to standards and to plan for the development and maintenance of systems.
• Prepare memos, reports and computer operating manuals for use by management and operational staff expressing computerized information systems using charts, matrices and graphs.
• Responsible for the security of automated system information authority for assignment of user passwords.
• Develop and maintain system documentation.

Job Requirements

• Six months experience in information systems analysis and design.
• Six months experience in conducting information systems needs and requirements analysis.
• Six months experience in technical report writing.

Additional Posting Information

This is a Casual/Seasonal position which is a non‑pension eligible position without healthcare and/or other benefits.

Conditions of Hire

• Criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.
• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.
• DHSS does not provide employment‑based sponsorship.

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements