Information Systems Support Analyst II (Asset Management)

East Bay Municipal Utility District; Oakland (CA); On-site; USD 126,000 - 154,000; Full time

Job summary

East Bay Municipal Utility District (EBMUD) invites applications for the Information Systems Support Analyst II (ISSA II) to support OMD information systems, including CMMS/EAM and General Work Order systems. You will assist users across divisions via desktop, mobile, and collaboration tools, while coordinating with ISD and vendors.

Required education includes a bachelor’s degree in business or related field and 2+ years in programming, systems analysis, or operations support.

Qualifications

• Bachelor's degree in business or public administration, information processing, computer science, or closely related field.
• Two years of programming, systems analysis or related technically based computer support experience for a business information system; OR two years of operational, maintenance, and/or systems administration support for business information applications.
• Equivalent combinations of education and experience may be considered.

Responsibilities

• Answering general user questions, troubleshooting system bugs, resolving system problems, addressing response time issues, and performing database queries and analysis to ensure data accuracy.
• Liaising between system users, ISD staff, and software vendors to document system modifications meeting user needs.
• Documenting user and system needs, and programming requirements in an issue tracking system.
• Creating test plans, testing changes, and preparing to implement into production.
• Creating training materials and conducting user training sessions.
• Designing and coordinating new web/mobile applications or major functionality, and assisting system upgrades.
• Preparing emails, memos, procedures, and status reports.
• Communicating with users via email, phone, Teams, and in person; acting as application support authority.
• Giving presentations and coordinating meetings; prioritizing assignments under general guidelines.

Skills

Customer service

Communication

Project management

Data analysis

Education

Bachelor's degree in business or public admin / information processing / computer science

Tools

Microsoft Word

Excel

PowerPoint

Teams

SharePoint

PowerBI

Jaspersoft / Jasper

Job description

The Position

East Bay Municipal Utility District (EBMUD) invites qualified applicants to apply for the Information Systems Support Analyst II (ISSA II) position to provide internal operating support to the users of Operation and Maintenance Department's (OMD) information systems, which include Computerized Maintenance Management System (CMMS)/Enterprise Asset Management (EAM) systems such as the Asset & Infrastructure Management System for vertical assets and the General Work Order System for horizontal assets. Users access these applications via desktop and mobile devices. The ISSA II supports OMD staff across multiple divisions and varying job classifications.

Duties will include:

• Answering general user questions, troubleshooting system bugs, resolving system problems, addressing response time issues, and performing database queries and analysis to ensure accuracy of data.


• Acting as a liaison between system users, Information Systems Department (ISD) staff, and software vendors to identify and document system modifications to functionality, data structure, screens, and reports to meet user needs.


• Coordinating and defining user and system needs, and documenting programming requirements in an issue tracking application.


• Creating test plans, testing programming changes, and preparing to implement changes into a production environment.


• Creating training materials and user guides and providing one-on-one, small group, and classroom style training to system users.


• Designing, coordinating, planning, and implementing new web-based and/or mobile applications or major new functionality to existing systems; assisting in overall future system upgrades and expansion.


• Preparing written emails, memos, procedures, and status reports.


• Communicating with users routinely via email, phone, Teams and in person, and acting as the application support authority for device, system, and user problems.


• Giving presentations as well as planning, scheduling, and conducting meetings.


• Under general guidelines, planning and prioritizing assignments without direct supervision.


• Quickly understanding the functionality of Oracle applications using client-server, web, cloud and GIS platforms.


• Understanding relational databases and using structured query languages (SQL/relational database/query tools) to extract and analyze data and create ad-hoc reports.


• Using MS Excel, Word, Access, Project, and Visio.

Candidates should demonstrate the following:

• Excellent customer service skills and experience.


• Effective oral and written communication skills.


• Ability to establish and maintain effective working relationships with a variety of staff at all organizational levels.


• Project management skills which include maintaining project scope, tracking work, meeting deadlines, providing effective and timely communications, and coordinating activities across various groups.


• Ability to handle multiple assignments concurrently.


• Working knowledge of the use and operation of PCs in business applications.


• Working knowledge of system analysis methods and business process development techniques.


• Ability to detect and identify the causes of errors in data integrity from reviewing computer output, the results of online user processed transactions, or other sources.


• Experience using Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.


• Experience using report development tools (such as but not limited to Jasper or PowerBI).

The most competitive candidates will have the following desirable qualifications:

• Experience with software management and development.


• Experience developing business procedures, user documentation, guides, and training.


• Experience as a project leader.


• Experience with CMMS/EAM, SQL/data, GIS/mobile-field applications.


• Experience with writing application requirements and testing applications.

The salary range is $11,317 per month, increasing to $11,883, $12,477, $13,101 and $13,756 after 6, 18, 30, and 42 months, respectively.

EBMUD is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, creed, sex, gender, gender identity (including transgender status), gender expression, marital or registered domestic partnership status, age for individuals age forty or older, national origin, ancestry, disability (mental or physical), medical condition (cancer and genetic characteristics), genetic information, sexual orientation, military and veterans status, family or medical leave status, pregnancy (including childbirth, lactation or related medical condition), pregnancy disability leave status, domestic violence victim status, political affiliation, and other categories protected by federal, state and/or local laws.

Requirements

1.A bachelor's degree in business or public administration, information processing, computer science, or closely related field. Additional qualifying experience may be substituted for the required education on a year-for-year basis.

2a. Two years of programming, systems analysis or other related technically based computer support experience for a business information system; OR

2b.Two years of experience providing operational, maintenance, and/or systems administration support for business information applications.

3.Must possess physical characteristics to perform the critical and important duties of the job.

4.Must be willing to work overtime as needed.

Equivalent combinations of education and experience may be considered. To be considered under the \"equivalent combination of education and experience\" provision, it is your responsibility to include in your application materials written evidence of employment performed at the level of the typical duties of this position and/or coursework in subject areas directly related to this position. For more information, see our FAQ page at http://www.ebmud.com/jobs/job-resources/job-faqs-frequently-asked-questions/.

The Selection Process

1.Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m., Friday, September 18, 2026. Only application materials submitted online during the filing period will be accepted.

2.Candidates must achieve a passing score on each test part in order to advance to the next step in the selection process.

3.All qualified applications and supplemental responses will be competitively evaluated, with those candidates receiving a passing score to be invited to a panel interview.

4.Successful candidates will be placed on the hiring list, based on rank, for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.

5.The probation period for this position is: 12 months. For those holding civil service status the probation period is 6 months.

6.All employment offers are conditional, pending the results of a Live Scan background screening. All selected finalists must participate in the Live Scan background screening process to remain in consideration for EBMUD employment.

Supplemental Information

As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed. Should you respond with comments such as \"see application\" or \"see resume\" instead of addressing the questions directly, your application may not be considered.

PLEASE NOTE: While we understand applicants may use various tools to support the preparation of their materials, responses that appear to be primarily generated by AI tools, without meaningful personalization or demonstration of the applicant's own qualifications, may result in disqualification from the selection process.