Information System Specialist

Ergon Inc.; Newell (WV); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Paid Holidays

Tuition Assistance

Vision insurance

Paid holidays

Vacation

Sick leave

Tuition assistance

Profit sharing

Job summary

A technology-driven company located in West Virginia is seeking an Information Systems Specialist to administer IT systems, including Microsoft Active Directory and hardware support. The ideal candidate should have a strong background in Windows administration and customer service skills. This position offers a competitive benefits package, including health insurance and retirement plans. Applicants must provide a resume and salary requirements.

Qualifications

• High school diploma or G.E.D equivalent with relevant job experience required.
• Associates degree in Information Technology or related field preferred.
• Knowledge of Microsoft Windows and Office products is necessary.
• Experience with Microsoft Active Directory/Windows/Azure environment administration and a basic understanding of Ethernet/Wi-Fi networks preferred.
• Experience with basic PC hardware troubleshooting and problem solving skills.
• Strong communication and organizational skills are also required.
• Customer service mindset and works well independently or as part of a team.

Responsibilities

• Administer Microsoft Active Directory including users and permissions.
• Provide 24/7 technical support as requested.
• Install and support computer hardware and software systems.
• Administer Microsoft 365 platform for end user accounts.
• Install and support computer hardware to include PCs, printers and IP phones.
• Install and support operating systems, software, Office 365 and configuring user profiles.
• Provide support for conference room IT equipment and connections.
• Troubleshoot network components and related hardware.
• Manage end user system imaging deployment.
• Maintain current PC and server backups using centralized backup and recovery software.
• Manage warranties on IT related equipment and maintain an asset tracking spreadsheet.
• Process work requests submitted through help desk environment and provide face to face assistance when needed.
• Provide 24/7 technical support as requested.
• Demonstrate purposeful growth through self-study to develop new skills and identify and execute continuous improvement projects.

Skills

Microsoft Windows administration

Microsoft Office Suite

Microsoft Active Directory

PC hardware troubleshooting

Strong communication skills

Customer service mindset

Organizational skills

Education

High school diploma or G.E.D

Associates degree in Information Technology

Tools

Microsoft Windows

Microsoft 365

Job description

Overview

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Specialist.

We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.

Responsibilities

• Keep safe work habits as the highest priority at all times
• Develop good working relationships with all co-workers, customers, and associates.
• Administer Microsoft Active Directory, including users, groups, permissions, and access to network shares.
• Administer Microsoft 365 platform for end user accounts.
• Install and support computer hardware to include PCs, printers and IP phones.
• Install and support operating systems, software, Office 365 and configuring user profiles.
• Provide support for conference room IT equipment and connections.
• Troubleshoot network components and related hardware.
• Manage end user system imaging deployment.
• Maintain current PC and server backups using centralized backup and recovery software.
• Manage warranties on IT related equipment and maintain an asset tracking spreadsheet.
• Process work requests submitted through help desk environment and provide face to face assistance when needed.
• Provide 24/7 technical support as requested.
• Demonstrate purposeful growth through self-study to develop new skills and identify and execute continuous improvement projects.

Requirements

• Requires a high school diploma or G.E.D equivalent with relevant job experience.
• Associates degree in Information Technology or related field.
• Knowledge of and experience with Microsoft Windows administration and Microsoft Office Suite of products.
• Experience with Microsoft Active Directory/Windows/Azure environment administration and a basic understanding of Ethernet/Wi-Fi networks preferred.
• Experience with basic PC hardware troubleshooting and problem solving skills.
• Strong communication and organizational skills are also required.
• Customer service mindset and works well independently or as part of a team.

External applicants must submit a resume to [e-mail] and include salary requirements.

Must be able to pass a pre-employment testing. A clean MVR is required.

Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.

Ergon - West Virginia, Inc. is an EEO/AAP employer.

Employment offer contingent upon pre-employment drug test, background check, and MVR.