Information Systems Specialist

Ergon, Inc - Refining & Marketing; Newell (WV); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Health, Life, Dental, and Vision Insurance

Tuition Assistance

Paid Holidays, Vacation, Sick Leave

Profit Sharing

Paid Holidays

Vacation

Sick Leave

Tuition Assistance

Profit Sharing

Job summary

A West Virginia-based company seeks an Information Systems Specialist to provide end user support for hardware, software, and technology systems. Responsibilities include administering Microsoft Active Directory and Microsoft 365, troubleshooting network issues, and managing IT equipment. Candidates should possess a high school diploma or G.E.D with relevant experience, an associate degree is preferred. Strong communication and organizational skills are essential. The company offers a competitive benefits package including 401(k), health insurance, and tuition assistance.

Qualifications

• Requires experience with Microsoft Windows administration.
• Knowledge of Microsoft Active Directory and basic Ethernet/Wi-Fi networks.
• Associates degree in Information Technology or related field.
• Knowledge of Microsoft Windows administration and Microsoft Office Suite.

Responsibilities

• Provide end user support for hardware, software, and technology systems.
• Administer Microsoft Active Directory and Microsoft 365 platform.
• Troubleshoot network components and hardware issues.
• Install and support computer hardware, operating systems, and Office 365.
• Provide 24/7 technical support as requested.
• Demonstrate growth through self-study and continuous improvement.

Skills

Microsoft Windows administration

Microsoft Office Suite

Customer service mindset

Problem-solving skills

Strong communication skills

Organizational skills

Education

High school diploma or G.E.D

Associates degree in Information Technology or related field

Tools

Microsoft Active Directory

PC hardware

Job description

Ergon - West Virginia, Inc. in Newell, WV currently has an opening for an Information Systems Specialist.

We are a great company with great pay and great benefits. Ergon is a relationship-driven company that values each employee's willingness to learn and contribute to the team. We are family owned and we pride ourselves on maintaining a small company feel.

The Information Systems Technician provides end user support for hardware, software and technology systems.

Information Systems Specialist Responsibilities

• Keep safe work habits as the highest priority at all times
• Develop good working relationships with all co-workers, customers, and associates.
• Administer Microsoft Active Directory, including, users, groups, permissions, and access to network shares.
• Administer Microsoft 365 platform for end user accounts.
• Install and support computer hardware to include PC's, printers and IP phones.
• Install and support operating systems, software, Office 365 and configuring user profiles.
• Provide support for conference room IT equipment and connections.
• Troubleshoot network components and related hardware.
• Manage end user system imaging deployment.
• Maintain current PC and server backups using centralized backup and recovery software.
• Manage warranties on IT related equipment and maintain an asset tracking spreadsheet.
• Process work requests submitted through help desk environment and provides face to face assistance when needed.
• Provide 24/7 technical support as requested.
• Demonstrate purposeful growth through self-study to develop new skills and identify and execute continuous improvement projects.

Information Systems Specialist Requirements

• Requires a high school diploma or G.E.D equivalent with relevant job experience.
• Associates degree in Information Technology or related field.
• Knowledge of and experience with Microsoft Windows administration and Microsoft Office Suite of products.
• Experience with Microsoft Active Directory/Windows/Azure environment administration and a basic understanding of Ethernet/Wi‑Fi networks preferred.
• Experience with basic PC hardware troubleshooting and problem solving skills.
• Strong communication and organizational skills are also required.
• Customer service mindset and works well independently or as part of a team.

External applicants must submit a resume to [e-mail] and include salary requirements.

Must be able to pass a pre-employment testing. A clean MVR is required.

Ergon offers a competitive benefits package: 401(k) with company match, Health, Life, Dental, Vision, Paid Holidays, Vacation, Sick Leave, Tuition Assistance and Profit Sharing.

Ergon - West Virginia, Inc. is an EEO/AAP employer.

Employment offer contingent upon pre-employment drug test, background check, and MVR.