Information Systems Assistant

United States Attorneys' Offices; Columbia (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

The United States Attorneys' Offices in Columbia, SC seeks an Information Technology Support Specialist to join a professional team providing essential IT operations support. You will handle routine documentation, data entry, file organization, and basic user assistance.

Responsibilities include maintaining electronic and hard-copy files, developing simple database/spreadsheet solutions, and diagnosing basic hardware/software issues to keep IT services reliable for the office.

Qualifications

• Experience performing clerical and administrative support duties using standard office software.
• Ability to maintain electronic and paper files and enter/update data in systems or databases.
• Skills in organizing documents, generating routine reports, and responding to inquiries.

Responsibilities

• Provide general office support to IT staff using typing skills and office automation.
• Process routine IT-related documents and ensure correct formatting and completeness.
• Organize and maintain electronic and hard-copy files.
• Develop basic database or spreadsheet apps to store and report information.
• Troubleshoot and provide basic technical assistance for hardware/software issues.
• Perform diagnostics and analyze malfunctions to determine causes and solutions.

Skills

Typing skills

Office automation

Data entry

File organization

Troubleshooting basics

Diagnostics

Education

Four years of education above high school

Post-high school education creditable toward experience

Tools

Office automation software

Active Directory

E-LAN environments

Database/spreadsheet software

Ticketing systems

Job description

Summary

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

Duties

Help

Responsibilities

If selected for this position, you will join a well-respected team that is responsible for supporting information technology operations. Typical work assignments will include:

• Providing general office support to Information Technology staff using typing skills and knowledge of office automation hardware and software.
• Processing a variety of routine IT-related documents and ensuring proper format, accuracy, and completeness.
• Organizing and maintaining electronic and hard-copy office files.
• Developing basic database or spreadsheet applications to store, manipulate, sort, and report statistical or other information from office records.
• Troubleshooting and providing technical assistance for routine IT hardware and software issues.
• Performing diagnostics and analyzing basic malfunctions to determine cause and recommend solutions.

Requirements

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Qualifications

NOTE: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

GS-05: To be eligible at the GS-5 level, you must have at least one year of specialized experience equivalent to the GS-4 level in Federal service as defined below; or four years of education above the high school level; or a combination of both specialized experience and education as explained below.

• Specialized experience is defined as performing clerical and administrative support duties such as preparing routine documents using standard office software; maintaining electronic and paper files; entering and updating data in systems or databases; and answering telephones and responding to inquires.
• Combining Education and Experience: A combination of specialized experience (as defined above) and post-high school education may be used to meet the total experience requirements for the GS-5 grade level. Only post-high school education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the qualification requirements. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

GS-6: To be qualified at the GS-6 level, you must have at least one (1) full year of specialized experience equivalent to the GS-5 level.

• Specialized experience is defined as performing advanced clerical and technical support such as using multiple office automation software systems to produce, prepare, integrate, and format documents, charts, tables, and graphics; developing and managing database or spreadsheet software to store, analyze, and retrieve data; developing statistical reports; opening service tickets and routing for resolution; and assisting with equipment inventory and distribution.

GS-7: To be qualified at the GS-7 level, you must have at least one (1) full year of specialized experience equivalent to the GS-6 level.

• Specialized experience is defined as performing advanced clerical and technical support duties such as using multiple office automation software systems to prepare, edit, and format a wide range of documents; assisting Tier I IT helpdesk operations by troubleshooting routine hardware and software issues, performing diagnostics, and analyzing malfunctions; monitoring group mailboxes and processing and maintaining user access within Active Directory and E-LAN environments; and managing IT equipment issuance, recovery, tracking, and inventory ; coordinating equipment repairs

Interagency Career Transition Assistance Plan (ICTAP)-

The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy. To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form. Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-

The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Education

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see http://www.ed.gov

Education completed in foreign colleges or universities may be used to meet the above education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to timely provide such evidence by submitting proof of creditability of education as evaluated by a credentialing agency with your application materials. More information may be found at http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. All documentation must be in English or include an English translation.

Additional information

Payment of relocation expenses will not be authorized

Selective Service:

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

Reasonable Accommodation Statement:

Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement/Policy:

The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.

Political Appointees (Current or Former):

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or Non-Career SES employee in the Executive Branch, you must disclose this information to the HR Office. Failure to disclose this information could result in disciplinary action including removal from Federal Service.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.