Information Systems Analyst

DataServ, LLC; St. Louis (MO); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Compensation

Remote working environment

Flexible PTO

401(k) with employer matching

Health benefits with multiple plan options

Advancement opportunities based on results

Job summary

DataServ, LLC is seeking an Information Systems Analyst I in St. Louis, Missouri. This role involves diagnosing and resolving technical issues, providing support to clients, and conducting system maintenance. The ideal candidate will possess an Associate's Degree in Information Systems and 1-3 years of relevant experience.

We value innovation, accountability, and collaboration. Benefits include competitive compensation, a remote working environment, and a flexible PTO policy.

Qualifications

• 1-3 years of experience in a related area.
• Knowledge of technology software system support and hardware.
• Ability to communicate technical information effectively.

Responsibilities

• Monitor and resolve technical problems for clients.
• Participate in system maintenance and upgrades.
• Document, track, and monitor issues to ensure timely resolutions.

Skills

Technical support

Problem solving

Communication

Collaboration

Education

Associate's Degree in Information Systems or equivalent

Job description

Information Systems Analyst I (ISA I)

Responsible for monitoring, diagnosing, resolving technical problems and providing technical support to the company and clients. This position identifies, researches, and resolves technical problems for clients, prevents problem escalation and takes care to test, document, track and monitor the problem to ensure a timely resolution. The ISA I participates in planning and executing routine system maintenance and upgrades as well as general management of the IT infrastructure.

Location: Saint Louis, Missouri.

We value:

• True individual ownership and responsibility over projects.
• Taking the work very seriously, but not taking ourselves too seriously.

About You

• You're innovative. You have a good imagination and you're always thinking of new and interesting ideas.
• You're committed. You believe in the "Service" side of SaaS and commit to making clients happy so they stay with DataServ for 10 or more years.
• You're a collaborator. You thrive on inter-disciplinary teams, and value different perspectives and high levels of communication and collaboration.
• You're accountable. You understand best practices and want to implement quality work. You do what you say and say what you do. You deliver results.
• You're conscientious. You can analyze complex problems and present multiple solutions.
• You're a communicator. You can think critically, identify opportunities, and clearly articulate your point of view in a team setting. You can communicate your work effectively depending on the audience.
• You're a leader. You are comfortable with leading discussions, demonstrating your work, teaching others what you know, learning what you don't. You have experience presenting to leaders and stakeholders.
• You believe in a transparent nonpartisan meritocracy. You collaborate openly and expect to progress at DataServ based on your ability and talent.
• You want to have fun, be creative while getting things done. Enough said!

Required Education, Skills and Experience

• Associate's Degree in Information Systems or technical school equivalent required.
• Minimum 1-3 years' experience in the field or in a related area.
• Must have knowledge of concepts, practices and procedures in technology software system support, infrastructure and hardware.
• Ability to communicate in technical and non-technical terms depending on audience.

Benefits of Working at DataServ

• Competitive Compensation package
• Remote working environment
• Flexible PTO (including 9 holidays)
• 401(k) plan with employer matching
• Great health benefits with multiple plan options
• Advancement opportunities based on results, not politics.

DataServ is an Equal Opportunity Employer/Vet/Disable