Information Systems Administrator

Utility Trailer Manufacturing Company LL; Glade Spring (VA); On-site; USD 55,000 - 65,000; Full time

Job summary

Utility Trailer Manufacturing Company LL is seeking an IT Help Desk Support specialist to join our team. You will assist with hardware, software, and network issues to keep business operations running smoothly.

The role requires a bachelor’s degree in IT or related field and 2–3 years of related experience, strong communication, and teamwork skills, and proficiency with Windows systems and Microsoft 365.

Qualifications

• Bachelor’s degree in CS, IT, IS or related field preferred.
• 2–3 years of IT Support/Help Desk or desktop support experience.
• Knowledge of PC building, maintenance, and operations.
• Knowledge of networking for workstations and server connectivity.
• Knowledge of Windows desktop OS and Windows AD.
• Strong communication and interpersonal skills; excellent time management.
• Ability to work well in a team and build relationships.

Responsibilities

• Provide internal support for office hardware including servers, PCs, and mobile devices.
• Develop and maintain databases for business processes.
• Resolve problems and issues with computer and server systems to limit work disruptions.
• Ensure correct and timely customer service.
• Assist with proactive responses to network and security alerts.
• Document actions and resolutions in the helpdesk ticketing system.
• Follow up with customers to identify areas of improvement.
• Establish best practices across the entire helpdesk process.
• Support continuous improvement of IT services.

Skills

Help desk support

Customer service

Problem solving

Team player

Communication skills

Education

Bachelor's degree in CS/IT/IS or related field

Tools

Windows

Active Directory

Microsoft 365

PC hardware

Networking basics

Job description

• Providing internal support for office hardware including servers, PCs, and mobile devices
• Develop and maintain databases for business processes.
• Continuously improving and keeping up with the IT business needs of the organization.
• Testing and configuring new hardware and software technologies
• Actively resolving problems and issues with computer and server systems to limit work disruptions within the organization.
• Ensuring correct and timely customer service.
• Assist with development and honing of our proactive response to network and security alerts in a timely manner.
• Contribute to improving customer support by actively responding to queries and handling complaints.
• Establish best practices through the entire technical support process.
• Follow up with customers to identify areas of improvement.
• Documents actions and resolutions within the helpdesk ticketing system
• Exceptional problem solving and interpersonal skills, with a focus on critical thinking, creativity, and rapport-building with listening and questioning skills. Exceptional customer service orientation.

Job Requirements:

• Bachelor’s degree in computer science, Information Technology, Information Systems or related field preferred
• 2 to 3 years of applicable experience directly related to IT Support, Help Desk or in a Desktop Support setting preferred
• Knowledge of PC building, maintenance, and operations
• Knowledge of practical networking for workstations and server connectivity
• Knowledge of Windows desktop operating systems
• Knowledge of Windows Active Directory Domains
• Intermediate/Advanced computer skills including Microsoft Office Suite and/or Microsoft 365
• Strong verbal/written communication and listening skills including excellent interpersonal skills and telephone communication.
• Excellent organizational and time management skills
• Ability to work positively as a team player and establish and maintain effective relationships with team members at all levels of the organization.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.