Information Specialist-Financial Aid

Missouri State University; Springfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Missouri State University seeks an Information Specialist for the Springfield Campus. The role involves acting as the primary contact for students regarding financial aid, processing loans, and ensuring a welcoming environment. Ideal candidates have strong communication skills, relevant office experience, and a high school diploma. This full-time position offers $16.35 per hour, with responsibilities focusing on student services and administrative functions.

Qualifications

• High school diploma or equivalent and four years of general office experience.
• Experience with complex processes and independent decision-making preferred.
• Ability to handle large volumes of inquiries in a friendly manner.

Responsibilities

• Provide primary contact for students and parents with the Financial Aid Office.
• Process and approve short-term loans, schedule appointments with counselors.
• Provide detailed information on aid packages and application processes.

Skills

Strong written and verbal communication

Computer literacy

Handling telephone calls

Education

High school diploma or equivalent

Job description

Please see Special Instructions for more details.

The first date of consideration is July 18, 2025, and review of applications will continue until the position is filled.

Position Information

Position Title

Work Location

Work Location Springfield Campus

Department

HR Home Department

HR Home Department 080122 FINANCIAL AID

Pay Grade

Pay Grade 13

Proposed Salary

Proposed Salary $16.35/hr

Sponsorship Information

Applicants must be currently authorized to work for ANY employer in the United States on a full-time basis. This position is not eligible for work visa sponsorship.

Position only available to current, regular, full-time Missouri State University employees?

Position only available to current, regular, full-time Missouri State University employees? No, Position is available to all applicants.

Appointment Type

Appointment Type Full Time Regular

Exempt/Non-Exempt

Exempt/Non-Exempt Non-Exempt

General Function

The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students. #LI-CP1

General Function The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students. #LI-CP1

Description of Primary Duties

The Information Specialist provides the first and primary contact for students and parents with the Financial Aid Office. The Information Specialist provides accurate, timely, and detailed information on the status of individual student’s aid packages, federal requirements for various aid programs, the application process for financial assistance, exceptions, special issues, disbursements, etc. The Information Specialist processes and approves short-term loans, schedules appointments with counselors, and accepts scholarship and agency funds from students.

Minimum Acceptable Qualifications

Education/Experience: A high school diploma or the equivalent and four years of general office experience or an equivalent combination of education and general office experience is required. Experience requiring the administration of complex processes and independent decision-making is preferred.

Skills: Strong written and verbal communication skills are required, with the ability to handle large volumes of telephone calls and face to face inquiries in a friendly and professional manner is required. Computer literacy in the use of personal computers and/or mainframe computers is required and includes keyboarding ability and a functional knowledge of word processing, spreadsheets, data entry, or database management. Knowledge in operating electronic, photocopier or other standard office machines, maintaining complex filing systems and records, making arithmetic calculations, and reconciling records is required.

Effort: Clerical positions are primarily sedentary. Clerical positions require keyboarding on a daily basis, which may be extensive at times.

Additional Qualifications

Link to Job Description

Link to Job Description http://www.missouristate.edu/human/jobdescriptions/21535.htm

Open Date

Open Date 06/28/2025

Close Date (If Close Date is blank then the posting is considered open until filled)

Special Instructions to Applicants

The first date of consideration is July 18, 2025, and review of applications will continue until the position is filled.

Equal Opportunity Statement

Non-Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict non-discrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or of military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity employer. Inquiries concerning the complaint/grievance procedure related to discrimination on the basis of a protected class, including sexual harassment and sexual assault, or compliance with federal and state laws and guidelines, should be addressed to the Director, Office for Institutional Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [e-mail] , 417-836-4252.

Employment will require a criminal background check at University expense.

Required fields are indicated with an asterisk (*).

• * How did you hear about this vacancy?
  • Indeed
  • Linkedin
  • Missouri State University Website
  • Google
  • Employee Referral
  • Job Alerts
  • HigherEdJobs.com
  • Personal Contacts / Networking
  • Job Board (CareerBuilder.com, Monster, etc.)
  • Other
• * Please specify the recruitment source where you located this posting. If you selected Employee Referral above, please list the name of the current MSU employee who referred you.

  (Open Ended Question)

• * Do you have a High School Diploma or Equivalent?
  • Yes
  • No
• * Are you a current full-time regular Missouri State University employee?
  • Yes, I am a current full-time faculty/staff University employee.
  • No, I am not currently employed by the University.
  • No, I am a current per course faculty member.
  • No, I am a current part-time staff University employee.
  • No, I am a current University graduate assistant or teaching assistant.
  • No, I am a current student University employee.
Required Documents
• Resume
• Cover Letter
Optional Documents
• Unofficial Transcripts - 1
• Letter of Recommendation-1 (Non-confidential)
• Letter of Recommendation-2 (Non-confidential)
• Letter of Recommendation-3 (Non-confidential)
• Other Documents -1

If you have questions:
Office of Human Resources
(t)417-836-5102
Monday - Friday
8 a.m. to 5 p.m.

If you have student employment questions:
Student Employment Services
(t)417-836-5627
Monday - Friday
8 a.m. to 5 p.m.