Information Services Supervisor

City of Fresno; Fresno (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

City of Fresno is seeking an Information Services Supervisor to lead technology operations for the Water and Wastewater Divisions within the Department of Public Utilities. You will supervise staff, manage data centers, LAN/WAN, and security, and align ISD standards with city IT strategies.

The role requires a Bachelor's degree and three years in IT systems with at least one year in a supervisory capacity; strong collaboration with departments and external partners; and readiness for an

Qualifications

• Bachelor's degree in a related field is required.
• Three years of experience in communication or computer systems technology.
• One year of lead or supervisory experience.
• Experience with data center infrastructure and WAN/LAN/MAN networks advised.
• Substitution of additional qualifying experience for education may apply.

Responsibilities

• Supervise technical staff, contractors, vendors, and service providers.
• Oversee daily operations of enterprise software, hardware, and communication systems including LAN/WAN networks, data centers, and security infrastructure.
• Plan and implement system upgrades, maintenance and cybersecurity protocols.
• Collaborate with City departments, outside agencies, and stakeholders.
• Provide technical guidance to executive management.
• Monitor performance, troubleshoot issues, and optimize system functionality.
• Uphold ISD standards and ensure alignment with City IT strategies.
• Oversee two teams across city sites.
• Provide insight on budget planning and capital improvements.
• Perform related duties as assigned.

Skills

Supervisory experience

Network and data center management

Communications systems technology

Education

Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field

Job description

THE POSITION

Come and join the City of Fresno in achieving our mission of Building a Better Fresno!

Ready to take a step up in your IT career? The City of Fresno is seeking an experienced Information Services Supervisor to lead innovative business technology operations for the city’s Department of Public Utilities, serving the Water and Wastewater divisions. This is a unique opportunity to join a fast-paced environment where your leadership will directly support critical infrastructure, ongoing operations, and help meet business needs with innovative solutions. If you're passionate about technology, thrive in collaborative settings, and want to make a difference in your community,

Duties may include, but are not limited to, the following:

• Supervise and support technical staff, contractors, vendors, and service providers
• Manage and oversee daily operations of enterprise software, hardware, and communication systems, including LAN/WAN networks, data centers, and physical security infrastructure
• Plan and implement system upgrades, maintenance, and support cybersecurity protocols
• Collaborate with City departments, outside agencies, and other stakeholders
• Provide technical guidance and support to executive management
• Monitor performance, troubleshoot issues, and optimize system functionality
• Uphold ISD standards and ensure alignment with City-wide IT strategies
• Overseeing two teams working at sites across the city
• Provide insight on budget planning and capital improvements
• Perform related duties as assigned

Recruitments may be limited to a specific area of expertise as required by operational needs. The current vacancy’s assignment is focused on technology operations at the Water and Wastewater Divisions. Duties and schedules may vary by assignment, please inquire about specific duties and/or schedules if called upon for an interview.

The full job specification is available to view at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Information-Services-Supervisor.pdf

View "We Work For You" video to get an inside look at how rewarding it is to work for the City of Fresno: https://youtu.be/RjOUf52KPrk?si=NmkwtgYbTxdKcKOz

A current vacancy exists in the Department of Public Utilities Water and Wastewater Divisions, overseen by the Information Services Department (ISD). Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

THE REQUIREMENTS

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and do not assure placement on the eligible list.

Graduation from an accredited college or university with a Bachelor's degree in business administration, public administration, computer science, electronics, electrical or communications engineering or related field.

AND

Three (3) years of experience in communication or computer systems technology involving the maintenance and operation of complex computer systems hardware and software or communications equipment; which included or is supplemented by, one (1) year of lead or supervisory experience. Lead experience is defined to include assigning, reviewing and coordinating work of subordinate staff.

The complex computer systems hardware and software or communications equipment may include, but is not limited to, any of the following: data center infrastructure, WAN/LAN/MAN networks, and/or access control systems and video surveillance systems.

Additional qualifying experience may be substituted for the required education on a year-for-year basis.

APPLICANTS QUALIFYING WITH EDUCATION MUST ATTACH A COPY OF TRANSCRIPTS (instructions below on how to attach documents). Applications lacking the attachment may be rejected.

ADDITIONAL REQUIREMENTS

The work experience section MUST be completed with detailed duties, dates and weekly hours worked for each title held. Please SPECIFY relevant duties with which you have experience in your application. Resumes will not be accepted in substitute of a completed employment application and will not be used to evaluate minimum requirements. Applications lacking a completed work experience section may be rejected.

The ideal candidate may have experience in network and data center hardware and management tools, network monitoring, end-user devices such as desktops or laptops, microwave systems, and structured cabling systems. Additionally, leading and supervising technical support teams in an enterprise or business environment, can adapt to shifting priorities, and collaborate effectively with other IT supervisors, citywide, to manage technology assets and uphold City standards.

The selected eligible individuals certified will be required to successfully pass a department interview, a Department of Justice fingerprint and an extensive background investigation prior to employment with the City of Fresno.

Possession of a valid California Driver's License is required. Candidates considered for hire must provide proof of a valid driver's license and a current copy of their driving record.

THE SELECTION PROCESS

Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list. The selection process may consist of the following:

Application Review - Qualifying Only: Applications submitted will be reviewed and a limited number of the most qualified candidates may be invited to the oral examination. The selection will be based upon those applications which demonstrate the greatest breadth and depth of applicable education, experience, skills and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation.

Oral Examination - 100%: A panel of subject matter experts will conduct a job‑related oral examination to evaluate each candidate's knowledge of: applying and/or monitoring information technology processes and programs; ability to communicate effective and establish effective working relationships or other topics related to a candidate's training, experience and qualifications for the position of Information Services Supervisor.

Candidates must achieve a passing score to qualify for the eligible list.

The Oral Examination date is tentatively scheduled for the week of: September 21, 2026.