Information Services Specialist II

Muncie Public Library; Muncie, Northern (IN, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Telehealth services

Medical/dental/vision insurance

Life insurance/long-term disability

PERF retirement contributions

12 paid holidays

Educational pay

Professional development

Job summary

Muncie Public Library is seeking an Information Services Specialist II for the Maring-Hunt Library in Muncie, Indiana. The role supports the Information Services Department by responding to patron inquiries, offering Readers Advisory services, and assisting with collection development.

The position is full-time, nonexempt, with a 40-hour week and varying schedules. Requirements include a Bachelor’s degree and Indiana Librarian Certification eligibility; benefits include health coverage and

Qualifications

• Adaptability to take on new challenges and lead others.
• Attention to detail to ensure accuracy.
• Clear and respectful communication with patrons and colleagues.
• Provide prompt, attentive customer service and represent the library well.
• Maintain a positive public image and promote programs and services.
• Cooperate with others and manage tasks effectively as a team.
• Comfortable using computers and library-specific software.

Responsibilities

• Research and respond to customer queries using Library resources.
• Provide Readers Advisory Services and train patrons on resources and technology.
• Assist Supervisor with collection development and maintenance.
• Plan, promote, and host adult programs; participate in outreach events.
• Monitor environment; interpret policies and safety procedures; ensure effective service.

Skills

Adaptability

Attention to Detail

Communication

Customer Service

Image

Teamwork

Technical

Education

Bachelor’s degree

LC4 Librarian Certification

Job description

Description

POSITION: Information Services Specialist II

CATEGORY: Specialist II

DEPARTMENT: Information Services

SUPERVISOR: Information Services Supervisor - MH

SUPERVISES: N/A

LOCATION: Maring-Hunt Library (MH) @ 2005 S High St, Muncie, IN 47302

JOB TYPE: Full-time, nonexempt

SCHEDULE: 40 hours/week; specific schedule varies; MH open hours are Mon-Fri 10am-7pm and Sat 1-5pm

COMPENSATION: Min $16.00/hour

BENEFITS

• Paid time off (accrued)
• telehealth services provided for staff and immediate family members
• medical/dental/vision insurance offered
• life insurance/long-term disability/accidental death coverage provided
• Public Employees' Retirement Fund (PERF) contributions
• 12 paid holidays
• educational pay
• professional development and skill-building opportunities
• and more!

ABOUT MUNCIE PUBLIC LIBRARY (MPL)

Our mission is to provide accessible and innovative services responding to the reading, informational, educational, and enrichment needs of the community. Visit our website (www.munpl.org) to learn more about us!

• We are an equal opportunity employer and committed to diversity.
• Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment, including for essential functions.
• We encourage interested individuals to apply even if not 100% of the position requirements are met.
• A criminal background check is required before employment.
• For any questions regarding the hiring process, application, job description, benefits, etc., please contact MPL Human Resources by emailing [e-mail] or by calling [phone].

ABOUT MARING-HUNT LIBRARY (MH)

Maring-Hunt Library is located between South View Elementary School and the Wilson Apartments on the south side of Muncie. This branch offers a circulating collection of books, magazines, CDs, DVDs, and more. MH also provides free public access computer use, free Wi-Fi, low-cost printing and copying, free programs on a variety of subjects, story times for children, programming for teens, book clubs for adults, and community meeting space. Ready Readers early literacy program and Great Achievers after school program are located in Maring-Hunt Library. Free Notary service is available by appointment. Maring-Hunt Library also has an expansive green space that provides pavilions for gatherings, community garden space, a health track, and a StoryWalk book trail.

POSITION PURPOSE

To assist the Supervisor with effective operation of the Information Services Department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform these functions satisfactorily with or without reasonable accommodations.

• Research and respond to customer queries by utilizing the multiple resources of the Library to obtain correct information
• Provide Readers Advisory Services and train public on use of library resources and available technology, both individually and in group settings
• Assist Department Supervisor with collection development and maintenance
• Plan, promote, and host adult programs and participate in community outreach events
• Monitor the physical environment, interpret library policies and safety procedures, and exercise judgement to provide effective library service

Requirements

EDUCATION AND/OR EXPERIENCE

Required

• Bachelor’s degree from an accredited college or university
• Ability to obtain an LC4 or higher Indiana Librarian Certification (IAC 5-1-8) (CLICK HERE to learn more)

Preferred

• Some library work experience

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements below are representative of the knowledge, skills, and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations.

• Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
• Attention to Detail: Able to focus on small aspects of a task to ensure accuracy and thoroughness.
• Communication: Communicate ideas and thoughts clearly, accurately, and respectfully; listen to others and seek to understand other perspectives.
• Customer Service: Provide prompt, attentive, and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
• Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs, materials and services.
• Teamwork: Cooperate and work well with co-workers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
• Technical: Comfortable in using computers, appropriate software, and job-related equipment.

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL.

(Reviewed June 2026)