Information Services Manager

Sotalent; Tyler (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Sotalent in Tyler, TX is seeking an IT leader to direct enterprise applications, governance, and technology delivery in a Hybrid work environment. You will build and mentor a high-performing team, partner with business and technical stakeholders, and drive modernization initiatives to improve service, performance, and user experiences.

This role demands strong budgeting, project oversight, and a track record of delivering complex system implementations.

Qualifications

• Bachelor's degree in a related field is required.
• 3+ years in an IT leadership or management role.
• Experience leading technology teams and multiple projects.
• Strong knowledge of enterprise applications and service delivery.
• Experience managing customer support functions in complex environments.
• Financial management experience including budgeting and forecasting.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, and presentation communication abilities.
• Experience coaching and developing technical professionals.
• Ability to collaborate with stakeholders across locations.

Responsibilities

• Lead the implementation, support, lifecycle management, and strategy for enterprise applications and technology solutions.
• Manage a team of technology professionals with coaching, mentoring, and career development.
• Oversee multiple projects, ensuring alignment with objectives, timelines and resources.
• Collaborate with stakeholders to guide design, development, deployment, and optimization of systems.
• Drive continuous improvement to enhance service delivery and operational efficiency.
• Monitor day-to-day operations and provide status, risks, and priorities updates.
• Support workforce planning, recruitment, onboarding, and performance management.
• Manage departmental budgets, forecasting, and resource allocation.
• Stay informed on emerging technologies and modernization opportunities.
• Foster cross-functional relationships to ensure project success and service delivery.
• Participate in governance, service management, and operational excellence initiatives.
• Engage in critical system implementations, upgrades, and issue resolution as needed.

Skills

Leadership

Project management

Stakeholder management

Budgeting & forecasting

IT strategy

Digital transformation

Communication

Education

Bachelor's degree in Computer Science/IS/MIS/Business Admin

Job description

Location: Tyler, Texas, United States (Hybrid)

Industry: Hospitals and Health Care

Work Setting: Hybrid

Are you passionate about leading technology teams, driving application strategy, and delivering innovative solutions that enhance business operations and user experiences? Join a collaborative organization where you'll oversee application services, manage high-performing teams, and champion technology initiatives that support operational excellence, digital transformation, and continuous improvement.

What You'll Be Doing

• Lead the implementation, support, lifecycle management, and strategic direction of enterprise applications and technology solutions.
• Manage a team of technology professionals by providing coaching, mentoring, training, and career development opportunities.
• Oversee multiple projects and initiatives while ensuring alignment with business objectives, timelines, and resource availability.
• Collaborate with business and technical stakeholders to guide the design, development, deployment, and optimization of critical systems.
• Drive continuous improvement initiatives to enhance service delivery, operational efficiency, and customer satisfaction.
• Monitor and manage day-to-day operations, providing leadership with updates on project status, resource utilization, risks, and priorities.
• Support workforce planning, recruitment, onboarding, performance management, and team engagement activities.
• Manage departmental budgets, forecasting, resource allocation, and financial planning efforts.
• Stay informed on emerging technologies, industry trends, and best practices to identify opportunities for innovation and modernization.
• Foster strong relationships across cross-functional teams to ensure successful project execution and service delivery.
• Support application governance, service management, and operational excellence initiatives.
• Participate in critical system implementations, upgrades, and issue resolution activities as needed.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Management Information Systems, Business Administration, or a related field.
• 3+ years of experience in an Information Technology leadership or management role.
• Experience leading technology teams and managing multiple concurrent projects and priorities.
• Strong knowledge of enterprise applications, systems support, and technology service delivery.
• Proven experience managing customer support functions within complex organizational environments.
• Financial management experience, including budgeting, forecasting, and resource planning.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent written, verbal, and presentation communication abilities.
• Experience managing and developing technical professionals through coaching, mentoring, and performance management.
• Ability to effectively collaborate with stakeholders across diverse business functions and geographic locations.
• Strong organizational skills with the ability to balance strategic initiatives and operational responsibilities.

Preferred Qualifications

• Experience overseeing enterprise application portfolios and technology modernization initiatives.
• Knowledge of IT service management practices, governance frameworks, and operational support models.
• Familiarity with project management methodologies such as Agile, Waterfall, or hybrid delivery approaches.
• Experience leading process improvement and service optimization initiatives.
• Ability to influence organizational change and drive adoption of new technologies and processes.
• Experience supporting large-scale system implementations, upgrades, and transformation programs.
• Demonstrated success managing resource forecasts, workload prioritization, and capacity planning.
• Knowledge of emerging technologies, digital transformation strategies, and application lifecycle management best practices.