Information Service Technical Analyst

GovCIO; Trenton (NJ); Remote; USD 60,000 - 80,000; Part time

Job summary

A government IT services firm is seeking a part-time Information Service Technical Analyst. This remote role involves providing technical support, troubleshooting networks, and ensuring user satisfaction. Candidates should have a Bachelor's degree with 5-8 years of experience and an active AOUSC Public Trust clearance. Join a team committed to transforming government IT.

Qualifications

• 5 - 8 years of relevant experience or commensurate experience.
• Active AOUSC Public Trust clearance required.

Responsibilities

• Provides technical support for computers and associated networks.
• Installs, troubleshoots, services, and repairs personal computers and network equipment.
• Maintains record of daily data communication transactions and resolves issues.

Skills

Technical support

Network troubleshooting

User training

Software installation

Education

Bachelor's degree

Job description

Overview

GovCIO is currently hiring a Information Service Technical Analyst to support our newly awarded customer contract. This position will be fully remote within the United States. This position will be Part time with 20 hours a week.

Responsibilities

Provides technical support for computers and associated networks.

• Installs, troubleshoots, services, and repairs personal computers, network equipment such as servers, modems, multiplexers, related PC software, telephones, cables, and connectors.
• Provides personal computer, hardware, and software support. Installs attendant software. Connects personal computers and terminals to existing data networks. Maintains network diagrams and circuit records. Maintains trouble logs. Instructs users in the use of personal computers and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Performs basic PC, PBX, and network software programming.
• Confers with staff, users, and management to establish requirements for new systems or modifications.
• Installs and performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Answers questions or resolves computer problems for clients or staff in person, via telephone or from a remote location.
• Maintains record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Develops training materials and procedures, and/or trains users in the proper use of hardware and software.

Qualifications

Bachelor\'s with 5 - 8 years (or commensurate experience)

Required Skills and Experience

• Clearance Required: Must have an active AOUSC Public Trust

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can\'t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Location: US-Remote

Category: Information Technology

Position Type: Part-Time