Information Security Coordinator

Socket.dev; Los Angeles (CA); On-site; USD 89,000 - 110,000; Full time

Job summary

Fanatics is seeking an Information Security Coordinator to drive the lifecycle of security findings across multiple pipelines. You will create, triage, and assign tickets, track remediation SLAs, and present status updates to leadership, collaborating with Security Operations, AppSec, and GRC teams to keep work visible and on schedule.

You will monitor queues, enforce timelines, develop metrics, and help onboarding of new security tools, ensuring accountability across owners and stakeholders.

Qualifications

• Bachelor’s degree in Information Security, IT, or related field or equivalent experience.
• 3–5 years in security operations, IT project management, or coordination roles.
• Experience managing tickets and tracking remediation across security disciplines.

Responsibilities

• Create, triage, and assign security tickets across multiple pipelines.
• Monitor ticket queues and escalate overdue items to drive remediation.
• Track SLA compliance and coordinate remediation plans with stakeholders.
• Produce regular status reports and dashboards for leadership.
• Collaborate with VTM, AppSec, GRC, IT, and Engineering to ensure closure.

Skills

Ticket management

SLA tracking

Cross-functional coordination

Executive-level reporting

Education

Bachelor’s degree in Information Security or related field

Tools

Jira

ServiceNow

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About the Company

Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.

Role Summary

The Information Security Coordinator supports the Information Security organization by driving the lifecycle of security findings, vulnerabilities, and audit items across multiple pipelines. This individual contributor role reports to the CISO and is responsible for creating, triaging, and assigning security tickets; tracking remediation progress against defined SLAs; following up with stakeholders to push items to closure; and compiling regular status reports, metrics, and presentations for leadership. The Information Security Coordinator works cross-functionally with Security Operations, Application Security, and Governance, Risk & Compliance (GRC) teams to ensure that security work is visible, prioritized, and completed on schedule. The ideal candidate brings strong organizational skills, comfort with multiple ticketing and reporting platforms, and a proactive communication style that keeps remediation efforts on track.

Primary Duties & Responsibilities:

• Create, triage, and assign security tickets across Vulnerability Management, AppSec / Penetration Testing, and GRC / Audit Finding pipelines among others, ensuring each ticket is accurately categorized, prioritized, and routed to the appropriate owner
• Monitor ticket queues daily, follow up with assignees, and escalation overdue or at-risk items to drive timely remediation
• Track and enforce SLA compliance for each pipeline; flag breaches early and work with stakeholders to develop remediation plans
• Compile and distribute regular (weekly, monthly, quarterly) status reports and dashboards summarizing ticket volume, aging, SLA adherence, and remediation trends across all security pipelines
• Develop and maintain metrics that provide leadership with clear visibility into the health and progress of security remediation efforts
• Present findings and status updates to security leadership and cross-functional partners
• Operate across multiple ticketing and project management tools and maintain data consistency between systems
• Partner with Vulnerability Management, AppSec, GRC, IT, and Engineering teams to ensure findings are understood, accepted, and remediated by the appropriate owners
• Facilitate regular remediation review meetings, prepare agendas, capture action items, and follow up to ensure accountability
• Support audit and compliance activities by ensuring findings are tracked to closure and evidence of remediation is documented
• Identify recurring bottlenecks, patterns, and root causes of SLA misses and propose solutions to security leadership
• Assist with onboarding new security tools or pipelines into the ticket management framework
• Maintain a strong understanding of the organization’s security policies, standards, and risk tolerance to contextualize prioritization decisions

Qualifications:

• Bachelor’s degree in Information Security, Information Technology, Business Administration, or a related field (or equivalent experience)
• 3–5 years of experience in security operations, IT project management, or a related coordination role within a security organization
• Demonstrated experience managing tickets and tracking remediation multiple security disciplines
• Proficiency with multiple ticketing and project management platforms
• Strong understanding of SLA frameworks and the ability to build and maintain SLA tracking and reporting mechanisms
• Excellent organizational skills with rigorous attention to detail and the ability to manage high volumes of concurrent items
• Strong written and verbal communication skills; comfortable producing executive-level reports and facilitating cross-functional meetings
• Analytical mindset with the ability to synthesize data from multiple sources into clear, actionable insights
• Familiarity with common security frameworks and concepts (e.g., CVE/CVSS, OWASP, NIST, SOC 2, ISO 27001) is preferred
• Relevant certifications such as CAPM, Security+, or similar are a plus
• Self-starter with a proactive follow-up style; comfortable holding peers and senior stakeholders accountable to deadlines
• Collaborative and adaptable, able to operate effectively across teams and adjust to shifting priorities

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

Los Angeles Salary Range

$88,550 — $110,400 USD

The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

NYC Salary Range

$96,250 — $120,000 USD

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