Information Clerk

City of Hope; California, Duarte (MO, CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a transformative team at a leading healthcare provider in California as an Information Clerk. You will be responsible for directing visitors and patients, ensuring a positive service image, and handling patient communications. This role requires a high school education and experience in customer relations. Work on-site in Duarte with varied shifts, contributing to a mission of delivering cures for life-threatening illnesses.

Qualifications

• Six months or more in customer relations or related experience.

Responsibilities

• Greet callers and visitors, directing them to the Medical Center units.
• Screen and badge all visitors to inpatient units.
• Ensure accurate wait-listing check for new ambulatory care patients.

Skills

Customer Relations

Education

High School or equivalent

Job description

Join the transformative team at City of Hope,where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This position works a varied days shift/swing shift schedule on-site in Duarte. Start times range from 5:00 a.m. to 1:00 p.m. Weekend day shift rotations are required.

The Information Clerk is responsible for the directing of visitors and patients to the requested areas, including providing direction and appointment information for patients. Screens and badges all visitors to inpatient units

As a successful candidate, you will:

• Greet callers and visitors and give directions to the Medical Center units / departments / buildings.
• Screen and badge all visitors to Helford Clinical Research Hospital and other inpatient units.
• Ensure accurate wait-listing check-of new ambulatory care patients including EPIC check-in on arrival.
• Ensure accurate communication of incoming inpatients and outpatient surgery patients to the admitting department and other departments.
• Accept and process donations of money, and miscellaneous items
• Input request to CSPT for patient transport assistance from vehicle or transfer from gurney to gurney.
• Process patient mail and deliver accordingly
• Communicate urgent patient and family needs to the specialty team.
• Ensure that a positive service image is projected in all encounters with patients, visitors, and department staff.
• Input online requests for maintenance repairs and communicated with EVS regarding entrance and lobby.

Qualifications

Your qualifications should include:

• High School or equivalent (Experience may substitute for minimum education requirements).
• Six months or more in customer relations or related experience

Additional Information:

This position is represented by a collective bargaining agreement.

City of Hope employees pay is based on the following criteria:work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, pleaseCLICK HERE.