Information & Assistance Specialist

Catholic Charities, Diocese of Joliet; Kankakee (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

43 paid days off per year

Medical/Dental/Vision Health Insurances

Flexible Spending Account

Short-term Disability Insurance

Long-Term Disability Insurance

Life and AD&D Insurance

403B Retirement Plan with employer contributions

Employee Assistance Program (EAP)

Job summary

Catholic Charities, Diocese of Joliet is looking for a dedicated staff member to assist clients by providing referrals and services. Responsibilities include responding to inquiries, assessing client needs, and documenting interactions.

The ideal candidate will have at least an associate's degree and experience with community resources, particularly for seniors. Benefits include 43 paid days off, health insurance, and a retirement plan with contributions.

Qualifications

• Minimum of one year of experience with community resources for older adults.
• AIRS Certification preferred or must be obtained within 18 months.
• SHIP Certification preferred or must be obtained within six months.

Responsibilities

• Respond to inquiries via phone, email, and in-person.
• Provide accurate information and referrals to clients.
• Assist participants in Benefit Access Program applications.

Skills

Strong problem-solving skills

Ability to relate well to older individuals

Proficiency in Microsoft Office applications

Ability to handle sensitive information

Education

Associate’s degree in social work or social sciences

Bachelor’s degree preferred

Job description

General Responsibilities

1. Respond to inquiries via phone, email, in-person, or online platforms.
2. Assess client needs and determine appropriate services or resources.
3. Provide accurate information and referrals to internal departments or external agencies.
4. Maintain up-to-date knowledge of community resources, programs, and eligibility requirements.
5. Document all interactions and maintain confidential client records in accordance with organizational policies.
6. Follow up with clients to ensure successful connection to services.
7. Assist participants in completing Benefit Access Program applications.
8. Assist individuals with understanding and enrolling in Medicare and prescription drug plans.
9. Coordinate transportation services by enrolling participants and supporting ride scheduling.
10. Provide Options Counseling in alignment with funder guidelines and program standards.
11. Collaborate with team members and community partners to improve service delivery.
12. Participate in training sessions and professional development activities.
13. Serve as an agency ambassador in the community, attending fairs and conducting presentations.
14. Other duties as assigned within the guidelines of this position.

Great Employer Provided Benefits

• 43 paid days off per year
• Medical/Dental/Vision Health Insurances
• Flexible Spending Account
• Short-term Disability Insurance
• Long-Term Disability Insurance (employee paid optional)
• Life and AD&D Insurance
• 403B Retirement Plan with employer contributions
• Employee Assistance Program (EAP)

Requirements

1. Associate’s degree required; Bachelor’s degree preferred in social work or social sciences.
2. Minimum of one year of experience with community resources for older adults and/or adults with disabilities.
3. AIRS Certification preferred or must be obtained within 18 months of hire.
4. SHIP Certification preferred or must be obtained within six months of employment.
5. Ability to relate well to older individuals and persons with disabilities, respecting their privacy and dignity.
6. Strong problem-solving skills and adherence to a no-wrong door policy.
7. Ability to handle sensitive information with discretion and professionalism.
8. Ability to work independently and manage multiple tasks.
9. Proficiency in Microsoft Office applications (Outlook, Word, Teams).
10. Passage of complete background clearance and any other required testing.
11. Adhere to the Agency’s Code of Ethics and conduct all responsibilities in accordance with the standards outlined in the Employee Handbook.
12. Valid driver’s license, reliable transportation, and proof of liability insurance.