Information & Assistance Officer

California Department of Industrial Relations; California (MO); Hybrid; USD 65,000 - 85,000; Full time

Job summary

California Department of Industrial Relations in Santa Ana, CA is seeking a bilingual Spanish Workers' Compensation Consultant to provide general public information on benefits and procedures. The role may also fill future vacancies and work under the Presiding Workers' Compensation Judge and Supervising Workers' Compensation Consultant.

The position offers a hybrid schedule and requires fluency in Spanish, with a language test prior to hire.

Qualifications

• Must be fluent in Spanish and pass a bilingual-Spanish fluency examination.
• Provides general public information concerning workers' compensation benefits and procedures.

Responsibilities

• Assist parties by providing general public information concerning workers' compensation benefits and procedures.

Skills

Bilingual Spanish

Public information

Job description

Job Description And Duties

This is a bilingual-Spanish position. The incumbent must be able to pass a bilingual-Spanish fluency examination.

Under the general direction of the Presiding Workers' Compensation Judge and the Supervising Workers' Compensation Consultant, the Workers' Compensation Consultant (WCC) assists parties, whether or not represented by counsel, by providing general public information concerning workers' compensation benefits and procedures.

This posting may be used to fill future vacancies in accordance with 2 CCR

• 249.3

Will consider Workers’ Compensation Assistant.

To be considered for this Workers Compensation Consultant job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2962

To be considered for this Workers Compensation Assistant job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4774

Working Conditions

This position is located at: 2 MacArthur Place, Suite 600, Santa Ana, CA 92707.

The incumbent will work 40 hours per week in an office setting equipped with standard office equipment. Air conditioned, in a high-rise building with elevator access, cubicle with natural and artificial lighting.

We offer a hybrid work schedule in accordance with DIR’s telework policy.

Special Requirements

• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

This is a bilingual-Spanish position. The incumbent must be able to pass a bilingual-Spanish fluency examination.

Final Filing Date: 9/29/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.