Information Architect - Remote / Telecommute

Cynet Systems Inc; Draper (UT); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading technology company seeks an Information Architect to design and manage knowledge management systems across Confluence and SharePoint platforms. This role requires a blend of technical skills and strong analytical abilities to enhance content discoverability and user experience. The ideal candidate will have substantial experience with content organization and architecture principles to improve usability and governance.

Qualifications

• 3+ years experience with Confluence and SharePoint administration.
• Experience developing information architecture principles.
• Ability to work independently with minimal supervision.

Responsibilities

• Design and implement information architecture across platforms.
• Develop and enforce documentation standards and style guides.
• Implement governance processes for content management.

Skills

Content Organization

Analytical Skills

Problem-solving

Attention to Detail

Education

Proven experience administering Confluence and SharePoint

Tools

Confluence

SharePoint

Job description

Information Architect - Remote / Telecommute

• Content Organization & Structure: Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable.
• Content Migration & Consolidation: Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
• Documentation Standards: Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
• Metadata Framework: Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships.
• User Experience: Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information.
• Content Governance: Implement governance processes for content creation, review, and retirement to maintain quality and relevance.
• User Training: Provide guidance and best practices to content contributors to ensure adherence to established standards.
• Analytics & Reporting: Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources.
• Stakeholder Management: Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly.
• Technical Support: Troubleshoot and resolve technical issues related to the knowledge management platforms.

Job Description:

Responsibilities:

• Content Organization & Structure: Design and implement a coherent, intuitive information architecture across Confluence and SharePoint platforms that makes content easily discoverable.
• Content Migration & Consolidation: Identify redundant, outdated, or trivial content and execute a plan to consolidate or archive materials as appropriate
• Documentation Standards: Develop and enforce documentation standards, templates, and style guides to ensure consistency across knowledge repositories
• Metadata Framework: Create and maintain robust metadata frameworks and taxonomies to improve searchability and content relationships.
• User Experience: Optimize navigation paths and search functionality to enhance the user experience and reduce time spent searching for information.
• Content Governance: Implement governance processes for content creation, review, and retirement to maintain quality and relevance.
• User Training: Provide guidance and best practices to content contributors to ensure adherence to established standards.
• Analytics & Reporting: Monitor usage patterns and generate insights to drive continuous improvement of knowledge resources.
• Stakeholder Management: Collaborate with Professional Services teams to understand their knowledge needs and tailor solutions accordingly.
• Technical Support: Troubleshoot and resolve technical issues related to the knowledge management platforms.

Required Qualifications:

• Proven experience (3+ years) administering and configuring Confluence and SharePoint environments.
• Excellent organizational skills with keen attention to detail.
• Experience developing and implementing information architecture principles.
• Ability to work independently with minimal supervision.
• Strong analytical and problem-solving capabilities.
• Experience working with Professional Services teams or similar stakeholder groups.

Technical Skills:

• Confluence administration certification or equivalent practical experience.
• SharePoint administration skills including site collection management, permission structures, and content types.
• Understanding of content migration tools and processes.
• Familiarity with HTML, CSS, and basic scripting for content customization.
• Experience with search optimization and taxonomy management.
• Knowledge of documentation and knowledge management best practices.

Preferred Qualifications:

• Previous experience working in a professional services or consulting environment.
• Experience with related tools such as Jira, Microsoft 365 suite, or other knowledge management systems.
• Understanding of ITIL or other service management frameworks.
• Background in technical writing or documentation.
• Experience working in global, distributed teams.

About the company

We are a team of technical visionaries who joined forces to form a company that would gather the best and brightest talent in the world. The company uses this talent to help other organizations fulfill their technological dreams and goals and make them a reality. Welcome to Cynet Systems Inc. – a premier staffing and recruiting company – a nationally and locally certified diversity firm.

Notice

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