INFORMATION AND REFERRAL COORDINATOR

City of Miami; Miami (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

City of Miami is seeking a responsible clerical and field-based coordinator to support homeless outreach operations, referral and placement activities, and documentation.

You will screen for placement eligibility, manage bed inventories, coordinate referrals to community resources, and ensure accurate HMIS records. Requires a high school diploma and 2 years in service coordination or related work; valid Florida driver's license; willingness to work nights, holidays, weekends.

Qualifications

• High school diploma or equivalent required with 2 years of relevant experience in service coordination or homeless outreach.
• Experience with homelessness or vulnerable populations preferred.
• Ability to work in field and office settings with independent judgment.

Responsibilities

• Coordinate referral and placement workflow activities for outreach operations.
• Screen individuals for placement eligibility and determine appropriate housing linkages.
• Maintain daily shelter bed inventory and ensure equitable allocation.
• Enter and maintain client information in HMIS and other systems.
• Prepare referral documentation and operational reports on service coordination.
• Work flexible shifts including nights, holidays, and weekends.

Skills

Service coordination

Housing navigation

Eligibility determination

Direct client services

Education

High school diploma or equivalent

Job description

This is responsible clerical and field-based work involving referral coordination, placement activities, client engagement, and functional oversight of referral and outreach workflow activities in support of homeless outreach operations. An employee in this classification is responsible for coordinating referral and placement workflow activities, supporting outreach operations, and ensuring accurate documentation and service coordination.

Work involves responsibility for screening and assessing individuals for placement eligibility, maintaining daily bed inventory, coordinating referrals and placements, and ensuring appropriate linkage to community resources and supportive services. The incumbent exercises independent judgement in coordinating referrals, resolving placement issues, supporting workflow activities, and ensuring accurate and timely documentation. Independence of judgment is required of an employee of this classification in the performance of these duties.

Provides information and technical assistance regarding placement procedures, referral coordination, and documentation requirements.

Screens referred individuals for placement eligibility and appropriateness, and coordinates placement activities in accordance with established procedures and available shelter/program resources.

Maintains daily shelter and program bed inventory and coordinates placement activities in accordance with established procedures to ensure available beds are allocated appropriately and equitably.

Coordinates referral to community resources and supportive services based on assessed client needs and program requirements.

Provides service navigation guidance and explains referral processes, eligibility requirements, and available supportive service options.

Resolves service coordination, placement, and client service issues arising during field and office operations.

Reviews documentation for completeness and compliance with program eligibility and placement requirements.

Maintains current resource and referral information related to governmental and community-based service providers.

Enters and maintains client information within the Homeless Management Information System (HMIS) and other designated systems in accordance with established procedures and data quality standards.

Prepares referral documentation, placement records, and operational reports related to service coordination activities.

Performs related work as required.

A high school diploma or its equivalent and two (2) years of experience in service coordination, housing navigation, eligibility determination, or direct client services with the homeless population.

Experience working with individuals experiencing homelessness or other vulnerable or underserved populations is preferred. Experience working in human services or healthcare support is desirable.

OR

An equivalent combination of education and experience beyond a high school diploma or its equivalent and six (6) months of the required experience.

SPECIAL REQUIREMENTS:

A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application however, prior to appointment, a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment in the classification.

SPECIAL NOTES:

Depending upon the assigned department, this classification may be subject to grant provisions and employment in the classification will be subject to continued grant funding.

Candidates will be subject to a Level II background screening and may be subject to screening through the Florida Clearinghouse https://info.flclearinghouse.com.

Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.

OPEN/NON-COMPETITIVE