INFORMATICS TECHNICAL SPECIALIST (LIS IT)

Abbott; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Abbott seeks a customer support professional to enhance its diagnostic solutions. Responsibilities include addressing technical inquiries, analyzing customer needs, and designing integrated informatics solutions. Ideal candidates hold a relevant bachelor's degree, possess strong analytical and communication skills, and have experience in clinical diagnostic technology. This role requires a passion for impacting health care positively.

Qualifications

• Bachelor's degree required in relevant field.
• English proficiency at B2 level or higher.
• 3+ years' experience in Information and Automation Technology preferred.

Responsibilities

• Respond to technical inquiries from customers.
• Analyze customer needs and design comprehensive informatics solutions.
• Communicate with clients to resolve complex technical questions.

Skills

Analytical skills

Problem-solving

Communication

Interpersonal skills

Education

Bachelor’s Degree in Mechatronics, Bionics, Biomedical, Electro-Mechanical, or Informatics Engineering

Tools

IT solutions

Windows Server

CISCO CCNA

Job description

JOB DESCRIPTION:

Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
Career development with an international company where you can grow the career you dream of .
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity
This position works out of our Bogotá location in the Core Lab Division.

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

What You’ll Do

• Responsible for responding to inquiries of a technical nature.

• Help our customers to develop their potential and growth using Abbott's CoreLab portfolio in the areas of Clinical Chemistry, Immunology, Hematology, Custom Automation Solutions and IT solutions.

• Customer Investigation: Determining customer needs to Interface LIS Systems (Abbott LIS protocols only available are ASTM & HL7) with our Abbott Diagnostics Platforms (Chemistry, Inmunology, Hematology & Automation).

• Analyze user needs, gather customer requirements, design an integrated, scalable and comprehensive informatics solutions to improve the automation and informatics solutions for clinical diagnostic healthcare customers.

• Communicate with customers and clients (via email, phone, or online discussion boards) to resolve complex enquiries and technical question in order to recommend suitable products or services (for example IT hardware and software products, financial services, health services).

• Apply established procedures or develop new solutions to solve technical problems through case management and follow-up on the status of outstanding cases.

Required Qualifications

• Education:(Mechatronics, Bionics, Biomedical, Electro-Mechanical, Informatics Engineering) Bachelor’s Degree Diploma.

• English Intermedial-Advanced Level (B2 minimum required)

• Ability to execute highly complex or specialized projects.

• Adapts precedent and may make significant departures from traditional approaches to develop solutions.

• Travel requirement minimal 50 %

• Passport & American VISA.

Preferred Qualifications

• Diploma or related field of study in IT solutions ; (Windows Server & CISCO CCNA) preferred.

• Minimum 3 years of experience in Information and Automation Technology

• Portuguese speaker is a plus.

• Experience in Technical Support or Digital Health Service (Corelab Diagnostics).

• Demonstrate superior troubleshooting and critical thinking skills and ability to create/communicate resolution plans for open issues.

• Strong analytical, communication, and interpersonal skills. Expert at identifying alternative ways to view or define problems and using diverse sources for ideas and inspiration.

Apply Now

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Customer Service DIVISION: CRLB Core Lab LOCATION: Colombia : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 50 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Not Applicable