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Job summary
A leading technical solutions provider in Houston is seeking a skilled support specialist with a degree in a computer-related or scientific discipline. Responsibilities include first line technical support, change management administration, and creating clear technical documentation. The ideal candidate has experience in software development, is detail-oriented, and possesses strong problem-solving skills. The role offers an opportunity for collaboration in a dynamic team environment.
Qualifications
Bachelor's degree in a computer-related field or scientific discipline.
Experience in software development and operations within a team.
Proficient in multiple programming or scripting languages.
Responsibilities
Provide first line technical support for application server issues.
Change management administration for system updates.
Produce clear technical documentation covering issue resolutions.
Skills
Technical support
Problem-solving
Attention to detail
Team collaboration
Programming languages
Education
4 year degree in a computer related or scientific discipline
BE
Job description
Initial Responsibilities
First line technical support for Informatics application server issues
Change management administration for system updates and modifications
Provide assistance to planning and implementing server upgrades and new software releases, including communication to end-users
Steward client application deployments -- ensure end-users are running client software that is compatible to deployed server versions
Risk assessment / controls catalog facilitator
Stewardship of developer software acquisitions and records (i.e., SAMP requests)
Stewardship of Informatics enterprise licenses
Account management support for Informatics, including
Custodian of application access and access review processes
Custodian of password and account management applications
Produce clear, concise technical documentation for knowledge capture, covering issue resolutions, managed changes, security and controls, etc.
Potential Responsibilities
Publication of Experiment Definition files to production servers
System security report reviewer (e.g., review of database audit reports)
Publication of web applications to Informatics’ production web servers
SharePoint site maintenance for Informatics
Development of utility programs to aid in system configuration and maintenance activities
Requirements
4 year degree in either a computer related or scientific discipline (physics, chemistry or biology) with programming or extensive technical software experience
Exposure to systems administration
Knowledge of relational databases
Experience in development operations in a team environment
Possess a high degree of attention to detail
Problem solver (identify solutions, not problems)
Proficiency in a reasonable number of common programming or scripting languages
Demonstrated ability to deliver at or ahead of project deadlines
Team-focused and highly self-motivated with a desire to explore new approaches and technology in a fast paced software development group
Enjoys sharing ideas and collaborating with others to achieve a common goal
Works both independently and as a member of a team in development of creative and scalable solutions.
Possess excellent written and verbal communication skills for interaction with business personnel at various levels within multiple organizations
Desired
4+ years of experience
Scientific background with research experience or advanced degree
Understanding of object oriented programming and design
Exposure to security and controls around user account management
Desired years of experience*
4-5 years
Education/ Certifications (Required)
BE
Sr.Technical Recruiter
Phone: 732-795-1267
Additional Information
All your information will be kept confidential according to EEO guidelines.