Informatics Learning and Engagement Manager

11400 Information Systems; Spanish Fork (UT); Hybrid; USD 72,000 - 110,000; Full time

Job summary

Intermountain Health seeks an Informatics Learning & Engagement Manager to lead a portfolio focused on customer-centric HIT adoption. The role requires healthcare domain knowledge, strong leadership, and ability to align IT with caregiver needs across hospitals and clinics.

Location is near Spanish Fork, UT with mostly remote duties. The manager will oversee learning teams, ensure onboarding, adoption, and mastery of health information technology, and collaborate across DTS to deliver reliable

Qualifications

• Bachelor's degree required with 5+ years in clinical or healthcare setting
• Or 8+ years in technology adoption and workflow support in a healthcare environment
• Education from an accredited institution; verification of education
• 3+ years of leadership, management or project management experience
• Strong leadership, communication, analytical and decision-making skills
• Ability to build strategic relationships with clinical and business stakeholders

Responsibilities

• Serve as primary contact to facility leadership and caregivers in assigned areas
• Provide input on EHR-related projects focusing on adoption and end-user support
• Lead continuous improvement of workflows and support
• Collaborate with DTS teams on development, coordination and implementation of EHR projects
• Communicate with caregivers through meetings, huddles and interviews to ensure timely delivery within budget
• Respond to EHR issues and problem-solve, escalate when needed
• Attend clinical and business leader meetings to foster relationships and customer experience
• Identify barriers and propose actionable solutions to partners and teams
• Oversee go-live activities, downtimes, and other initiatives

Skills

Communication

Relationship building

Project management

Healthcare knowledge

Education

Bachelor's Degree

Tools

Cerner

Microsoft Office

Job description

Job Description

The Informatics Learning & Engagement Manager is primarily responsible for managing, planning, directing, coordinating, and monitoring the assigned portfolio focused on a customer-centric program. The manager will help drive processes, workflows, systems and tools to meet the needs of the customer. The position requires a leader with sound knowledge of healthcare, business management and a working knowledge of information systems, practices and technologies. This position will proactively work with other DTS teams and users to implement practices which meet defined policies and standards for the assigned portfolio. The manager is a customer experience leader and must be highly knowledgeable about the needs of the business and the voice of the caregiver in clinical roles to ensure that information systems are maintained in a fully functional, reliable and sustainable mode. The manager will be responsible for building trusted relationships in the assigned portfolio, with operational leaders, to ensure work aligns with the business needs and strategic initiatives. This position is accountable to successfully engage caregivers within the position portfolio in implementation, and adoption of Health Information Technology (HIT). This position will report to the Informatics Learning and Engagement Director and will be accountable for Learning and Engagement teams, responsible for the implementation, adoption and use of HIT-technologies. The position oversees human resource management as related to learning and engagement in the hospitals, clinics and non-clinical areas, builds strong strategic relationships with stakeholders in the hospitals, clinics areas. The day-to-day work is operational and hands-on in nature. This position provides oversight of the assigned portfolio to ensure caregiver needs, requests, tickets and issues are being addressed and leads or co-leads implementation, adoption and mastery of health information technology. Location: Must live near Spanish Fork, Utah for onsite needs but position is mostly remote

Essential Functions

• Serves as the primary contact to facility leadership and is responsible for building trusted relationships with the leaders and caregivers in all assigned areas.
• Provides input and direction on EHR related projects with a specific focus on communication, adoption, and clinical end-user support.
• Leads continuous improvement efforts related to workflow mastery and support.
• Manages clinical relationships and effectively collaborates within areas of responsibility.
• Collaborates with other DTS teams in the development, coordination, and implementation of EHR related projects
• Regularly communicates with caregivers through huddles, team meetings, individual one on one meetings, rounding and skip level interviews as appropriate, and manages resource allocation to projects to ensure timely delivery within budget and according to requirements.
• Help manage and respond to EHR related issues and proactively problem-solve and elevate as appropriate.
• Attending, when necessary, clinical, and business leader meetings to build relationships and to provide extraordinary customer experience.
• Identify barriers and communicate appropriately with recommended suggestions and solutions to partners and other DTS teams.
• Actively participate and innovate in mastery efforts.
• Coordinate, oversee and support go-live efforts, downtimes (planned / unplanned), and other initiatives.

Skills

• Communication and public speaking
• Collaboration and relationship building
• Ability to negotiate, influence, and advocate for learner‑centric best practices
• Ability to motivate peers and team members
• Establish and maintain standards of excellence with team members
• Demonstrated competence in project and program management methods, resource management, and software
• Demonstrated application of adult learning methods, processes and practices
• Demonstrated application of learning & development quality, metrics, and measurement protocols
• Demonstrated competence in flowcharting techniques and software
• Demonstrated competence in MS Office Suite

Minimum Qualifications

• Bachelor's Degree with five years of previous clinical or healthcare related professional experience working in an integrated healthcare system environment.
• or eight years of experience working with adoption and support of technology / workflows and processes.
• Degrees must be obtained through an accredited institution.
• Education is verified.
• Three years of previous leadership, management / project management experience.
• Demonstrated effective leadership and communication skills.
• Demonstrated strong analysis, problem resolution, judgment and decision‑making skills.
• Demonstrated ability of building strategic relationships and ability to communicate effectively to clinical and business stakeholders, make effective decisions, think strategically and effectively prioritize and execute tasks in a high‑pressure environment.
• Demonstrated ability to build strong teams to complete complex projects and to lead caregivers and teams outside of span of control.
• Ability to travel – primarily throughout the Intermountain system.
• Clinical incumbents whose specialty require licensure (e.g. Pharmacists, Registered Nurses, Respiratory Therapists, etc.) must hold current state licensure.
• Degree in Nursing, Medical, Clinical Informatics or other relevant degree (e.g. Business/IS/BA/ or MBA/MHA).
• Demonstrated ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience using word processing, spreadsheet, database, internet, e‑mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.
• Experience working with Cerner solutions.
• Experience working with Health IT‑related project acquisition, implementation and associated project management.

Preferred Qualifications

• Demonstrated ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Experience using word processing, spreadsheet, database, internet, e‑mail and scheduling applications.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.
• Experience working with Cerner solutions.
• Experience working with Health IT‑related project acquisition, implementation and associated project management.

Benefits

We care about your well‑being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Compensation

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $51.73 - $79.87

Equal Opportunity Employer

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Information

If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Closing Policy

All positions subject to close without notice.

About Intermountain Health

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world‑class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up‑front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more.