Account Resolution Specialist

Intermountain Healthcare Inc.; United States; Hybrid; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health seeks a customer service-focused individual to handle inbound calls and walk-ins, resolve inquiries, and document interactions. The role includes assisting patients with payment options and updating accounts, while maintaining compliance and timely reporting. This is a hybrid position with an initial in-office training period.

We value strong communication, multitasking, and accuracy in record-keeping as essential skills for success in this role.

Qualifications

• Four years general customer service experience or two years medical admitting, billing, collection or insurance experience or two years of customer service in an office/professional environment.
• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.

Responsibilities

• Handle inbound phone calls and walk-in customers professionally.
• Collaborate on follow-ups to ensure queries are resolved, escalating when needed.
• Analyze and collect unpaid balances and discuss financial options with patients.
• Document discussions with detailed notes in the system for follow-up.
• Maintain patient accounts updates and generate required reports.

Skills

Customer service

Communication

multitasking

Typing

Job description

Job Description: Provides extraordinary care to our customers through friendly, courteous, and professional service through a broad understanding of account handling processes, extraordinary interpersonal skills, and the ability to resolve complex issues in a timely and accurate manner. This is a hybrid position: Training is in office for about 6 weeks Then 1 day in the office a week

Job Essentials

• Works with inbound phone calls and walk-in customers in a professional manner. Works collaboratively on follow up items with the appropriate person / area to ensure that all customers' queries are well-investigated and resolved including escalating questions / concerns as appropriate.
• Analyzes and collects unpaid self-pay balances to ensure accounts are paid in full. Assists patient with financial options when needed including referral for financial assistance, long term payment plan, etc.
• Documents discussions with patients or parties by entering detailed notes in the appropriate software, and ensures accurate record keeping for any follow up needed.
• Handles patient accounts and updates as needed including demographic updates, adjustments, cash transfers, charge corrections, etc.
• Satisfies all Intermountain requirements regarding procedural, operational, and compliance training and updates.
• Maintains expected productivity and quality standards including working all daily, weekly, and monthly reports timely and accurately.

Minimum Qualifications

• Four years general customer service experience - or - Two years medical admitting, billing, collection or insurance experience - or - Two years of customer service experience in an office or other professional environment.
• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.
• Demonstrated typing proficiency.

Preferred Qualifications

• Bi-lingual - Spanish speaking.
• Knowledge of medical terminology.
• Versed in CPT/ICD-9 codes.
• Interact with others requiring the employee to communicate information.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.

Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.41 - $28.14

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.

Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services.

Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.

Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 1-800-843-7820 or email [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

Thanks for your interest in continuing your career with our team!