Informatics Analyst (Remote)

Abbott Laboratories; Illinois; Remote; USD 75,000 - 151,000; Full time

Job summary

Join a forward-thinking healthcare leader as an Informatics Analyst, where your expertise in troubleshooting complex IT issues will make a significant impact. This remote position offers the chance to work with cutting-edge diagnostic technologies and support vital healthcare operations. You will collaborate with a dedicated team to resolve urgent informatics issues, ensuring minimal downtime for critical systems. With a strong emphasis on career development and employee well-being, this role provides a unique opportunity to grow within a company that values diversity and innovation. If you're ready to make a difference in healthcare, this position is for you.

Benefits

Free medical coverage

Retirement savings plan

Tuition reimbursement

Career development opportunities

Recognition for diversity and inclusion

Qualifications

• 5+ years in Medical Technology, IT, or Informatics Analyst roles.
• Experience in installation and support of middleware and LIS.

Responsibilities

• Troubleshoot and resolve complex IT issues remotely.
• Provide after-hours support for Abbott Diagnostics customers.

Skills

Troubleshooting IT issues

Complex problem-solving

Communication skills

SQL Database Query

Education

Bachelor’s degree in Medical Technology

Bachelor’s degree in Information Technology

Tools

Lab Information Systems

Middleware

Automation software (DMS)

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

1. Career development with an international company where you can grow the career you dream of.
2. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
3. An excellent retirement savings plan with high employer contribution.
4. Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
5. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
6. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

• This is a remote position.
• Travel up to 20%.

The informatics analyst team provides first point of contact support to our largest Diagnostics customers. These customers operate Abbott Diagnostics analyzers and many use Abbott Automation systems, troubleshoots, and resolve IT issues related to the transport testing, reflex and retesting of samples, and the management of the results that are produced by Abbott analyzers.

What You’ll Work On

1. Troubleshoot, diagnose and resolve complex IT issues, including but not limited to:

• Analyzer connectivity to Lab Information Systems, automation systems and middleware, middleware issues with results transmission and auto-verification rules, and automation software (DMS) issues related to sample handling, routing, and management.

Support our AlinIQ family of products. It is worth noting that the Informatics Analyst team resolves greater than 98% of the customer calls remotely.

Manages extremely urgent issues, as often an informatics issue can take down multiple analyzers or even entire automation systems.

Manage and resolve complex IT issues via remote connectivity, including connectivity of analyzers to LIS, Middleware and automation systems, Informatics issues related to movement and testing of samples, reflex and retesting of samples, and management of results, including auto-verification and release of results.

Careful communication with customers to understand complex problems, investigate a large variety of IT systems remotely, and quickly find a resolution to minimize downtime of analyzers and automation systems.

Provides after-hours and weekend on-call support to Abbott Diagnostics customers for Informatics issues, requiring extreme fluency and product knowledge to provide resolution without additional support.

Utilizes the ticket documentation system to ensure all meaningful data is captured to support product design/customer usability per compliance standards.

Communicates with peers, including teammates, sales, field service, global service support, and quality via phone, email, or instant messaging to collaborate and knowledge share.

Required Qualifications

Bachelor’s degree in medical technology or information technology is preferred.

Minimum 5 years, preferably with a mixture of Medical Technology (Laboratory Scientist), IT or Informatics Analyst, and installation and support of middleware, Auto-verification rules, and Lab Information Systems.

Experience with SQL Database Query is also helpful.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $75,300.00 – $150,700.00. In specific locations, the pay range may vary from the range posted.