Informatica Platform Support Engineer

Insight Global; Chandler (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

Insight Global is seeking an Informatica Platform Support Engineer for a top financial services client. The role focuses on platform stability, deployments within IDMC, incident management, and enterprise troubleshooting across complex data integration environments.

Strong Informatica administration experience, with PowerCenter, CDI, and IDMC expertise, is required. Banking/financial services exposure is a plus, with opportunities to cross-train on DataStage and cloud integrations.

Qualifications

• 5+ years of experience supporting Informatica platforms.
• Strong PowerCenter and/or CDI experience.
• Understanding of ETL/ELT concepts and performance tuning.
• IDMC deployment and migration experience.
• Monitoring and troubleshooting Informatica platform health and logs.
• Data warehouse experience with Oracle, Teradata, and/or SQL Server.
• Unix/Linux fundamentals including commands, file management, vi editor, and basic scripting.
• Experience with cloud platforms (AWS/Azure/Snowflake) and on‑prem environments.
• AutoSys scheduling experience.
• Strong troubleshooting and operational support background.
• Experience with incident management, root cause analysis (RCA), and job failure analysis.
• Ability to collaborate with DBA, Unix, Network, and Storage teams.
• Banking/Financial Services experience Informatica Intelligent Data Management Cloud (IDMC) expertise.
• DataStage experience or willingness to cross-train.
• Splunk experience and Dynatrace experience.
• ServiceNow (SNOW) experience.

Responsibilities

• Support and maintain the enterprise Informatica platform.
• Monitor platform health and analyze DIS, Agent Core, and Audit logs.
• Troubleshoot ETL/ELT workflow failures and performance issues.
• Manage deployments, migrations, and platform upgrades within IDMC.
• Perform job failure analysis and implement performance tuning improvements.
• Partner with development teams to resolve production issues.
• Coordinate with DBA, Unix, Network, and Storage teams for issue resolution.
• Participate in incident response, escalation management, and RCA documentation.
• Support AutoSys scheduling processes and workflow monitoring.
• Participate in on-call support rotation approximately once per month.
• Cross-train on DataStage platform technologies.

Skills

Informatica PowerCenter

Informatica CDI

IDMC

ETL/ELT concepts

IDMC deployment

Unix/Linux

SQL/Oracle/Teradata

AutoSys scheduling

Splunk

Dynatrace

ServiceNow

DataStage cross-training

Job description

Job Description

Insight Global is seeking an Informatica Platform Support Engineer for a top financial services client. This individual will join a highly collaborative enterprise data platform team consisting of resources across both the U.S. and India. The ideal candidate will bring strong Informatica administration and production support expertise, with hands‑on experience supporting PowerCenter, Cloud Data Integration (CDI), and IDMC environments. This role will focus on platform stability, deployment support, incident management, performance optimization, and enterprise troubleshooting across complex data integration environments. Candidates with prior banking experience, particularly within large-scale financial institutions, will stand out. This is an excellent opportunity to work on critical enterprise data platforms while expanding into technologies such as DataStage and modern cloud-based data integration solutions.

Day-to-Day:

• Support and maintain the enterprise Informatica platform
• Monitor platform health and analyze DIS, Agent Core, and Audit logs
• Troubleshoot ETL/ELT workflow failures and performance issues
• Manage deployments, migrations, and platform upgrades within IDMC
• Perform job failure analysis and implement performance tuning improvements
• Partner with development teams to resolve production issues
• Coordinate with DBA, Unix, Network, and Storage teams for issue resolution
• Participate in incident response, escalation management, and RCA documentation
• Support AutoSys scheduling processes and workflow monitoring
• Participate in on-call support rotation approximately once per month
• Cross-train on DataStage platform technologies

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of experience supporting Informatica platforms
• Strong Informatica PowerCenter and/or Cloud Data Integration (CDI) experience
• Understanding of ETL/ELT concepts and performance tuning
• Experience with IDMC deployment and migration processesMonitoring and troubleshooting Informatica platform health and logs
• Data warehouse experience with Oracle, Teradata, and/or SQL Server
• Unix/Linux fundamentals including commands, file management, vi editor, and basic scripting
• Experience working with databases, files, APIs, cloud platforms (AWS/Azure/Snowflake), and on-prem environments
• AutoSys scheduling experience
• Strong troubleshooting and operational support background
• Experience with incident management, root cause analysis (RCA), and job failure analysis
• Ability to collaborate with DBA, Unix, Network, and Storage teams
• Banking/Financial Services experience Informatica Intelligent Data Management Cloud (IDMC) expertise
• DataStage experience or willingness to cross-train
• Splunk experience
• Dynatrace experience
• ServiceNow (SNOW) experience
• Enterprise production support experience in large-scale environments