Infor LN Application Support Analyst

Main Line Talent Group; Houston (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Main Line Talent Group is seeking an Infor LN Application Support Analyst for a client in the Houston area. You will own day-to-day LN support, investigate tickets, troubleshoot, and coordinate with the global ERP team.

The role focuses on LN, MES, and BI integrations, providing Level 1–2 support, handling escalations to vendors, testing fixes, and maintaining documentation.

Qualifications

• 2+ years of hands-on Infor LN support experience in IT/ERP or service desk.
• Experience logging, categorizing, and closing LN tickets in ITSM.
• Experience configuring and troubleshooting Infor LN environments.
• Ability to analyze setup, master data, transactions, and system behavior.
• Experience writing structured escalations to Level 3 teams or vendors.
• Experience testing fixes and new functionality; strong LN process knowledge.
• Clear communicator with business users and IT staff; focus on manufacturing ERP.
• Bachelor’s degree or equivalent LN support experience.

Responsibilities

• Deliver Level 1 and Level 2 Infor LN support to users in all departments.
• Log, prioritize, and resolve LN tickets through the IT service desk.
• Diagnose problems and classify root cause (user, data, setup, defect, or integration).
• Handle routine LN functional setup, security requests, and system changes.
• Create clear escalations for Level 3 teams or vendors; coordinate resolutions.
• Test fixes, patches, and new features before go-live.
• Maintain support docs, known-issues, and user guides.
• Monitor LN, MES, and BI tool connections and route issues to the right team.
• Serve as the primary US-based liaison to global IT and ERP teams.

Skills

Infor LN

IT service desk

ITSM processes

issue escalation

troubleshooting

communication

data analysis

SQL (preferred)

Education

Bachelor's degree in CS/IS/Engineering

Tools

Infor LN

ServiceNow

Jira Service Management

Freshservice

BI/reporting tools

Job description

Job Description

Our client, a global industrial manufacturer with US operations in the Houston metro area, is looking for an Infor LN Application Support Analyst to own day-to-day application support for its LN environment.

The company is already live on Infor LN, so this is a support role rather than an implementation role. You will investigate and resolve tickets, troubleshoot functional problems, make routine configuration changes, and hand off complex issues to the company’s global IT team based overseas.

This role is designed for an IT support professional, not a business user or key user. You will be the go-to local resource for LN and will also help keep LN working smoothly alongside the company’s MES and reporting/BI systems.

What you will do:

• Deliver Level 1 and Level 2 Infor LN support to users in every department
• Log, categorize, prioritize, and work LN tickets through the IT service desk tool, staying with each one until it is closed
• Diagnose problems and pinpoint whether the cause is user or process error, master data or setup, an application defect, or an integration/data problem
• Handle routine LN functional setup, security and authorization requests, and system changes within your approved access level
• Recreate issues, gather evidence, and write up clear, complete escalations for the global ERP team (Level 3) or outside vendors
• Test fixes, patches, configuration updates, and new features before they go live
• Look for patterns in repeat issues and recommend permanent fixes
• Keep support documentation, known-issue logs, procedures, and user guides current
• Monitor the connections between LN, MES, and reporting/BI tools, and route technical problems to the right IT group
• Serve as the main link between US users and the global IT and ERP organization

Requirements

• 2+ years of hands-on Infor LN support experience in an IT, ERP application support, or service desk role (end user or key user experience alone does not qualify)
• Track record of working LN incidents and requests through an ITSM or ticketing platform
• Practical experience configuring and troubleshooting Infor LN
• Ability to dig past the user’s description of a problem and examine setup, master data, transactions, and system behavior
• Experience writing structured escalations to Level 3 teams or software vendors
• Experience testing fixes, changes, and new functionality
• Solid understanding of manufacturing ERP processes, with exposure to several LN areas such as Manufacturing, Planning, Warehousing, Distribution, Finance, Sales/Order Management, or Contracts and Projects
• Clear communicator with both business users and technical IT staff

Preferred

• SQL skills for troubleshooting, data analysis, and reporting
• Knowledge of ERP data structures, interfaces, and integrations
• Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice
• Experience with BI and reporting tools
• Background working with a global or centralized corporate IT team
• Experience in heavy manufacturing, machining, or other industrial settings
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (equivalent hands-on LN support experience also considered)