Info Services Analyst II

Arbor Research Collaborative for Health; Georgia; On-site; USD 70,000 - 95,000; Full time

Job summary

Arbor Research Collaborative for Health is seeking an Information Services Analyst to blend business analysis with QA, including accessibility testing within an Agile framework. The role involves documenting requirements, modeling workflows, and supporting data collection improvements for study projects.

The ideal candidate will contribute to manual and automated testing, collaborate with data analysts, and ensure high-quality software deliverables that meet organizational standards and user

Qualifications

• Bachelor's degree with at least two years of progressive experience in requirements specification and QA for software projects.
• Experience with Agile software development.
• Ability to elicit complex requirements from customers and document results of tests.
• Strong communication and customer service skills for diverse audiences.
• Understanding of relational databases and SQL queries.
• Experience with accessibility testing tools and WCAG criteria.

Responsibilities

• Elicit requirements and document workflows for software projects.
• Model processes, develop user guides, and support training materials.
• Plan and execute manual and automated tests across components.
• Create and validate test plans and cases for CI/CD pipelines.
• Perform Section 508 accessibility testing and verify with screen readers.
• Coordinate triage and resolution of defects with project teams.

Skills

Requirements elicitation

Workflow modeling

Documentation

Quality assurance

Manual testing

Automated testing

Education

Bachelor's degree

Tools

ANDI

WAVE

Google Lighthouse

Office Accessibility Checker

Adobe Acrobat Accessibility

SQL

Job description

Our core values define who we are as an organization and serve as the foundation of our code of ethics. We expect them to be technically solid in their area of expertise and for those researching to demonstrate scientific rigor.

Our team achieves success because of our dedication to carrying out high-quality work and delivering trusted results.

The Information Services Analyst position encompasses a combination of duties and responsibilities from the two areas below, depending on the specific needs of the project(s) in which the employee is assigned.

The ideal candidate combines business analysis skills (requirements elicitation, workflow modeling and documentation) with quality assurance expertise in manual, automated and accessibility testing within an Agile development process.

Business analysis

• Analyze business issues, define requirements, application design, and recommend automated systems and protocols to solve organizational information issues.
• Work closely with end users to analyze, define, model, and document systems requirements.
• Create swim-lane workflow diagrams and validate developers' wireframes against documented workflows and requirements.
• Develop organizational change management framework and conduct user acceptance testing.
• user guides, process flow charts, training materials) and deliver training.
• Review data collection instruments for adherence to accepted standards, consistency across studies, and best practices using ArborLinkCore functionality.
• Work with data analysts and users to improve data collection and user experience during a study.
• Leverage AI (e.g. Claude) as both a tool to aid business development and a component for solutions, following organizational guidance and controls.

Quality assurance analysis

• Design and develop manual and automated tests for new software development and enhancements.
• Participate in developing, modifying, and validating test plans and cases on the various software components of each product.
• Create test plans and test cases for automated validation (system meets business rules and requirements) and verification (system works without defects), covering workflow variations and edge cases.
• Perform functional, application, regression, and performance tests to ensure that developed products meet design specifications and total quality management limits and standards.
• Test releases delivered through continuous integration/continuous delivery (CI/CD) pipelines on an Agile release cadence.
• Perform Section 508 accessibility testing of websites and documents using tools such as ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, and Adobe Acrobat accessibility tools, with manual screen-reader verification against WCAG 2.0 Level AA (and WCAG 2.2 Level AA where practicable).
• Identify weaknesses in coding and pass along feedback to programmers and developers to correct. Work with leadership to improve quality assurance processes for efficiency and consistency across teams and projects.
• Work with project team (study implementation team, business analysts, developers, and project managers) to triage, prioritize, reproduce, and track issues to resolution, including identification of critical errors, defects, scope changes and enhancements.
• Effectively communicate quality assurance testing status and deliverables across the project development life cycle.

Testing

• Manual and automated testing tools and frameworks; Accessibility testing
• ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, Adobe Acrobat accessibility tools, screen readers

Data and databases

• SQL queries joining multiple tables and views; relational database concepts

Agile, CI/CD

• Microsoft Office (Excel, Word, PowerPoint)

• Bachelor's degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
• Ability to elicit complex requirements from customers (e.g., Demonstrated experience documenting results of systematic, structured tests and processes
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
• Understanding of application object models and relational database concepts for communicating requirements to technical staff
• Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience with automated testing tools and frameworks
• Experience with Section 508 accessibility testing tools and WCAG success criteria

Remote

Overnight Travel:

Base Compensation also includes various individual factors unique to each candidate such as job level, prior experience, skill set, certifications, and education, which may impact the compensation structure.