Info Services Analyst II

Arbor Research Collaborative for Health; Athens (GA); On-site; USD 60,000 - 90,000; Full time

Job summary

Arbor Research Collaborative for Health in Athens, GA seeks an Information Services Analyst combining business analysis with QA expertise. You will elicit requirements, model workflows, and document systems while conducting manual and automated testing, including accessibility testing, within an Agile framework.

You will design test plans, verify system behavior against business rules, and collaborate with data analysts to improve data collection and user experience during studies.

Qualifications

• Bachelor's degree with at least two years of progressive experience in requirements specification and quality assurance for software development projects.
• Experience with Agile software development processes and participation in meetings and ticket reviews.
• Ability to elicit complex requirements from customers and document results of systematic tests.
• Proficient in Microsoft Office tools (Excel, Word, PowerPoint).
• Experience with automated testing tools and accessibility testing tools.

Responsibilities

• Analyze business issues, define requirements, design applications, and recommend automated systems to solve information issues.
• Collaborate with end users to model and document system requirements.
• Create workflow diagrams and validate wireframes against requirements.
• Develop change management framework and conduct user acceptance testing.
• Create user guides and training materials and deliver training.
• Review data collection instruments for consistency and best practices using ArborLinkCore.
• Work with data analysts to improve data collection and user experience during studies.
• Leverage AI tools as aids while following organizational controls.

Skills

Business analysis

QA testing

SQL

Agile

Accessibility testing

CI/CD

Documentation

Communication

Education

Bachelor's degree with 2+ years in requirements and QA for software projects

Tools

ANDI

WAVE

Google Lighthouse

Office Accessibility Checker

Adobe Acrobat accessibility tools

Job description

Our core values define who we are as an organization and serve as the foundation of our code of ethics. We expect them to be technically solid in their area of expertise and for those researching to demonstrate scientific rigor.

Our team achieves success because of our dedication to carrying out high-quality work and delivering trusted results.

The Information Services Analyst position encompasses a combination of duties and responsibilities from the two areas below, depending on the specific needs of the project(s) in which the employee is assigned.

The ideal candidate combines business analysis skills (requirements elicitation, workflow modeling and documentation) with quality assurance expertise in manual, automated and accessibility testing within an Agile development process.

Business analysis

• Analyze business issues, define requirements, application design, and recommend automated systems and protocols to solve organizational information issues.
• Work closely with end users to analyze, define, model, and document systems requirements.
• Create swim-lane workflow diagrams and validate developers' wireframes against documented workflows and requirements.
• Develop organizational change management framework and conduct user acceptance testing.
• user guides, process flow charts, training materials) and deliver training.
• Review data collection instruments for adherence to accepted standards, consistency across studies, and best practices using ArborLinkCore functionality.
• Work with data analysts and users to improve data collection and user experience during a study.
• Leverage AI (e.g. Claude) as both a tool to aid business development and a component for solutions, following organizational guidance and controls.

Quality assurance analysis

• Design and develop manual and automated tests for new software development and enhancements.
• Participate in developing, modifying, and validating test plans and cases on the various software components of each product.
• Create test plans and test cases for automated validation (system meets business rules and requirements) and verification (system works without defects), covering workflow variations and edge cases.
• Perform functional, application, regression, and performance tests to ensure that developed products meet design specifications and total quality management limits and standards.
• Test releases delivered through continuous integration/continuous delivery (CI/CD) pipelines on an Agile release cadence.
• Perform Section 508 accessibility testing of websites and documents using tools such as ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, and Adobe Acrobat accessibility tools, with manual screen-reader verification against WCAG 2.0 Level AA (and WCAG 2.2 Level AA where practicable).
• Identify weaknesses in coding and pass along feedback to programmers and developers to correct. Work with leadership to improve quality assurance processes for efficiency and consistency across teams and projects.
• Work with project team (study implementation team, business analysts, developers, and project managers) to triage, prioritize, reproduce, and track issues to resolution, including identification of critical errors, defects, scope changes and enhancements.
• Effectively communicate quality assurance testing status and deliverables across the project development life cycle.

Testing

• Manual and automated testing tools and frameworks; Accessibility testing
• ANDI, WAVE, Google Lighthouse, Microsoft Office Accessibility Checker, Adobe Acrobat accessibility tools, screen readers

Data and databases

• SQL queries joining multiple tables and views; relational database concepts

Agile, CI/CD

• Microsoft Office (Excel, Word, PowerPoint)

• Bachelor's degree with at least two (2) years of progressive experience with requirements specification and quality assurance for software development projects
• Knowledge of Agile software development process and ability to participate actively in meetings and ticket reviews
• Ability to elicit complex requirements from customers (e.g., Demonstrated experience documenting results of systematic, structured tests and processes
• Exemplary customer service, with adaptation to audience-appropriate verbal and written communication approaches
• Understanding of application object models and relational database concepts for communicating requirements to technical staff
• Ability to write and troubleshoot straightforward SQL queries joining multiple tables and views
• Proficient in Microsoft Office (Excel, Word, PowerPoint)
• Experience with automated testing tools and frameworks
• Experience with Section 508 accessibility testing tools and WCAG success criteria

Remote

Overnight Travel:

Base Compensation also includes various individual factors unique to each candidate such as job level, prior experience, skill set, certifications, and education, which may impact the compensation structure.